Crystal Reese
Chicago,IL
Summary
Dynamic professional with a proven track record at Montrose Behavioral Health Hospital, adept in staff scheduling and fostering strong organizational structures. Excelled in enhancing client satisfaction and employee engagement through strategic onboarding and effective staff coordination. Demonstrated leadership in crisis intervention and team motivation, achieving significant improvements in service delivery and workplace harmony.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Montrose Behavioral Health Hospital
10.2022 - Current
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
Mental Health Support Worker
Pillar Clinical Reserch
03.2019 - 11.2023
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Facilitated therapeutic group sessions for increased social interaction and skill development.
- Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Developed and implemented activities to help clients develop social and independent living skills.
- Implemented crisis intervention plans to support client safety.
Manager
Montrose Behavioral Adolesents Hospital
12.2022 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Associate of Applied Science - Nursing
Verve College
Oakbrook Terrace, IL05-2025
Skills
- Staff scheduling
- New hire onboarding
- Strong organization
- Staff coordination
Certification
Crisis Prevention Instructor (CPI)
Timeline
Manager
Montrose Behavioral Adolesents Hospital
12.2022 - 01.2023
Staffing Coordinator
Montrose Behavioral Health Hospital
10.2022 - Current
Mental Health Support Worker
Pillar Clinical Reserch
03.2019 - 11.2023
Crisis Prevention Instructor (CPI)
Associate of Applied Science - Nursing
Verve College
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