CRYSTAL REILEY
Cushing ,Oklahoma
Summary
Hardworking employee enthusiastic about learning Medical Billing and Coding field inside and out. Medical Billing and Coding Specialist with 1 years providing administrative and patient support in hospital and medical office settings. Advanced knowledge of private insurance processes and codes.
Overview
9
9
years of professional experience
Work History
Driver
RailCrew Xpress
01 2021 - 02 2023
- Driver crew members to different trains
- Coordinated efficient routes to avoid delays and optimize schedules
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
PCA Personal Care Assistant
04.2020 - 01.2021
- Cleaning, Cooking, laundry, Shopping, Etc.
- Transported individuals to events and activities, medical appointments, and shopping trips
- Conferred with supervisor to discuss patient condition and medical care
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Scheduled and accompanied clients to medical appointments
- Assisted with daily living activities, running errands, and household chores
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
Personal Care Assistant
01.2018 - 07.2019
- Cleaning, Cooking, Errands, Transportation, Hygiene assistance
- Remained alert to problems or health issues of clients and competently responded
- Scheduled and accompanied clients to medical appointments
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments
- Conferred with supervisor to discuss patient condition and medical care
PCA Personal Care Assistant
06.2016 - 12.2017
- Cleaning, Cooking, Hygiene assistance, Bathing assistance, Errands, Transportation
- Transported individuals to events and activities, medical appointments, and shopping trips
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Scheduled and accompanied clients to medical appointments
- Remained alert to problems or health issues of clients and competently responded
- Assisted with daily living activities, running errands, and household chores
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Assisted clients with daily living needs to maintain self-esteem and general wellness
Security Officer
Guardian Angel Security plus
07.2014 - 01.2016
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident report to successfully manage complaints
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Examined doors, windows and gates to verify security
Cashier/Sales Associate
Ulta
11.2013 - 12.2013
- Helped customers complete purchases, locate items, and join reward programs
- Greeted customers and helped with product questions, selections, and purchases
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Customer Service Representative
09.2011 - 10.2013
- Made cold call to take questions about the environment and took calls for appointments
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Attended telephone skills and program information training sessions to boost aptitude
- Generated customer service reports to track customer satisfaction
Education
Associate - Medical Billing & Coding
Community Care College
06.2024
Skills
- Microsoft office
- City and Non-City Driving
- Caregiving
- Vehicle Inspection
- Alzheimer's Care
- DOT Requirements
- Dementia Care
- Defensive Strategies
- Security Drivers
- Daily Log (DLL)
- Passenger Support
- Billing systems and software
- Collection practices
- Records organization and review
- Medicare and Medicaid process
- Patient account analysis
- Medical record security
- Records Maintenance
- Medical claims submission
- Medical terminology expert
- Collection calls
- Medical coding knowledge
- HMFA credited
- Insurance claims analysis
- Coding error resolution
- Patient data compilation
- Medical claims coding
- Medical billing code accuracy
- Records review
- NDCMedisoft
- 3M Encoder
- Analytical and Critical Thinking
- Dependable and Responsible
- Clerical Support
- Teamwork and Collaboration
- Good Telephone Etiquette
- Planning and Coordination
- Teambuilding
Timeline
PCA Personal Care Assistant
04.2020 - 01.2021
Personal Care Assistant
01.2018 - 07.2019
PCA Personal Care Assistant
06.2016 - 12.2017
Security Officer
Guardian Angel Security plus
07.2014 - 01.2016
Cashier/Sales Associate
Ulta
11.2013 - 12.2013
Customer Service Representative
09.2011 - 10.2013
Driver
RailCrew Xpress
01 2021 - 02 2023
Associate - Medical Billing & Coding
Community Care College