Crystal Richmond
Cleveland,TN
Summary
Office Manager experienced in employee oversight, customer relationship management and patient confidentiality as well. Coordinated Office Manager equipped to lead administrative teams to meet demanding performance targets. Experienced in office management, payroll administration and office organization. Recognized for maintaining smooth operations and enhancing team success.
Seasoned Unit Clerk for a Cardiac floor, floating to other floors as needed.
Telemetry Tech, responsible for communicating new findings, critical and lethal rhythm changes to the patient’s nurse or cardiology personnel.
Overview
17
17
years of professional experience
Work History
Office Manager
Health Management Services
Cleveland, TN
12.2021 - 07.2022
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office budget to handle inventory, postage and vendor services.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Branch Administrator
Blossman Gas Inc.
Cleveland, TN
09.2019 - 12.2021
- Built strong rapport with new and existing clients to better serve them with a worry free propane supply, assisted them with their financial needs and promote branch loyalty.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Established budgets and strategic business plans for daily operations.
- Maintained current and accurate cash balances for all programs, departments and projects.
- Managed contract administration, maintained files, validated codes and monitored reporting.
Repair Liaison
Jared Galleria Of Jewelry
Chattanooga, TN
09.2014 - 07.2018
- Handled client inquiries with a professional, yet personal approach, and enthusiasm.
- Answered questions and informed customers of current sales and promotions.
- Assisted customer relationship management by addressing service requests and assisting in custom orders and sales.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Managed accurate and adequate cash stock and inventory balances.
Unit Clerk /Telemetry Technician
Tennova Healthcare - Cleveland
Cleveland, TN
10.2022 - Current
- Analyzed cardiac rhythms and reported results to nursing staff or physicians.
- Operated and maintained telemetry equipment with focus on safety and proper functionality.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Communicated test or assessment results to medical professionals.
- Identified needs of customers promptly and efficiently.
Cardiac Technician
CHI Memorial Hospital Chattanooga
Chattanooga, TN
01.2010 - 08.2015
- Tested patient cardiac activity with specialized equipment to conduct tests such as echocardiograms, phonocardiograms and electrocardiograms.
- Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
- Recorded blood pressure, limb volume changes and oxygen saturation to inform diagnostic processes.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Set up equipment to prepare for patient procedures and tests.
- Collaborated effectively with interdisciplinary teams to deliver quality patient care.
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Bradley Central High School
Cleveland, TN05.1996
Some College (No Degree) - Cardiac
Academy of Allied Health
Chattanooga, TNSome College (No Degree) - Accounting And Business Management
Cleveland State Community College
Cleveland, TNSkills
- Dependable
- Multi-tasking ability
- Strategic planning
- Employee training
- Strong interpersonal skills
- Deductive reasoning ability
- Excellent time management skills
- Safety protocol
- Proficient in Microsoft Office applications
- Staff Management
- Operations Management
- Data Entry
Timeline
Unit Clerk /Telemetry Technician
Tennova Healthcare - Cleveland
10.2022 - Current
Office Manager
Health Management Services
12.2021 - 07.2022
Branch Administrator
Blossman Gas Inc.
09.2019 - 12.2021
Repair Liaison
Jared Galleria Of Jewelry
09.2014 - 07.2018
Cardiac Technician
CHI Memorial Hospital Chattanooga
01.2010 - 08.2015
Some College (No Degree) - Accounting And Business Management
Cleveland State Community College
Some College (No Degree) - Cardiac
Academy of Allied Health
High School Diploma -
Bradley Central High School