Crystal Ridgeway
Daytona Beach,FL
Summary
Dedicated housekeeping and laundry professional with proven skills in maintaining cleanliness and organization. Known for strong attention to detail and efficiency, ensuring guest satisfaction and adherence to high standards.
Overview
9
9
years of professional experience
Work History
Housekeeping and Laundry Attendant
Tropical Shore Resort
Daytona Beach, FL
08.2025 - Current
- Maintained cleanliness and organization of guest rooms following resort standards.
- Operated laundry equipment efficiently to ensure timely processing of linens and towels.
- Assisted in inventory management, tracking cleaning supplies and linens usage.
- Collaborated with team members to ensure all areas met sanitation guidelines consistently.
- Responded promptly to guest requests for additional amenities or services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Assistant Manager
Cain Petroleum
Portland, OR
01.2025 - 08.2026
- Managed daily operations to ensure compliance with safety and environmental regulations.
- Implemented process improvements that enhanced efficiency in inventory management and distribution.
- Trained team members on operational procedures and best practices, fostering a collaborative work environment.
- Coordinated scheduling and staffing needs to optimize productivity and service delivery.
- Analyzed sales data to identify trends, informing strategic decisions for inventory replenishment.
- Monitored performance metrics to maintain high standards of customer satisfaction and operational excellence.
- Developed training materials that improved onboarding processes for new hires, ensuring consistency in service standards.
Cashier
Pearl Specialty Market
Portland Or
03.2024 - 01.2025
- Trained new cashiers on register operations and customer service standards to improve team performance.
- Implemented suggestions for improving store layout based on customer feedback, enhancing accessibility of products.
- Managed refunds and exchanges accurately, adhering to company policies and maintaining customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Zupan's Markets
Portland, OR
03.2024 - 01.2025
- Processed transactions efficiently using point-of-sale systems to ensure accurate cash handling.
- Assisted customers with product inquiries and resolved issues to enhance shopping experience.
- Maintained clean and organized checkout area, promoting safety and efficiency during peak hours.
- Collaborated with team members to optimize workflow, reducing wait times for customers.
- Monitored inventory levels at checkout stations, ensuring availability of necessary supplies for operations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Person in Charge
Fred Meyer/ Kroger
Portland, OR
01.2022 - 03.2024
- Oversaw daily operations to ensure optimal workflow and customer service standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management strategies to enhance product availability and reduce waste.
- Collaborated with department leads to streamline processes and improve efficiency across teams.
- Monitored performance metrics and took corrective actions to meet organizational goals.
- Conducted regular audits of operational practices to ensure compliance with company policies.
- Led initiatives to optimize supply chain logistics, improving overall store performance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Grocery Team Lead
New Seasons Market
Portland, OR
03.2021 - 01.2022
- Led daily operations, ensuring optimal inventory management and product availability.
- Trained and mentored team members on customer service best practices and store policies.
- Implemented process improvements to enhance workflow efficiency and reduce waste.
- Coordinated promotional displays, driving increased customer engagement and sales performance.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Facilitated team meetings to promote communication, resolve issues, and share best practices.
- Assisted in budget preparation for the grocery department by analyzing historical data on sales trends.
Cashier
Grocery Outlet Bargain Market
Compton, CA
12.2019 - 03.2021
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
Cashier/Cook
Wendy
Phoenix, AZ
03.2017 - 11.2019
- Processed customer transactions efficiently using point-of-sale system.
- Maintained knowledge of menu items to assist customers with selections.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored cash drawer accuracy and ensured compliance with cash handling policies.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma - High School
Manuel Dominguez High
Paramount, CA05-1998
Skills
- Chemical handling
- Mopping and sweeping
- Laundry expertise
- Room inspections
- Stain removal
- Cleaning techniques
- Dusting surfaces
- Carpet cleaning
- Window washing
- Restocking supplies
- Sanitization procedures
- Customer service
- Folding clean laundry
- Sorting and washing laundry
- Cleaning bathrooms
- Window cleaning
- Dusting furniture
- Customer service-focused
- Guest relations
- Inventory management
- Maintenance reporting
- Cart management
- Turndown service
Timeline
Housekeeping and Laundry Attendant
Tropical Shore Resort
08.2025 - Current
Assistant Manager
Cain Petroleum
01.2025 - 08.2026
Cashier
Pearl Specialty Market
03.2024 - 01.2025
Cashier
Zupan's Markets
03.2024 - 01.2025
Person in Charge
Fred Meyer/ Kroger
01.2022 - 03.2024
Grocery Team Lead
New Seasons Market
03.2021 - 01.2022
Cashier
Grocery Outlet Bargain Market
12.2019 - 03.2021
Cashier/Cook
Wendy
03.2017 - 11.2019
High School Diploma - High School
Manuel Dominguez High