Crystal Rivera
Balch Springs,TX
Summary
Applied comprehensive knowledge of customer service and dental practices to optimize front office functions.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Deca Dental
Dallas, TX
12.2022 - 02.2026
- Provided accurate information to patients regarding treatments and billing inquiries.
- Trained new reception staff on procedures and software systems, improving onboarding efficiency.
- Collaborated with dental team to streamline communication and enhance patient service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Front Desk Receptionist
Perla Dental
Terrell, TX
02.2016 - 07.2019
- Greet and welcome patients to practice
- Help coordinate dentist schedule
- Schedule follow up appointments
- Answer phone lines
- Verify patient insurance
- Collect patient payments as needed
- Check in and out patient
- Help out with treatment plans
Flow Team and Backroom Logistics
Target
Dallas, TX
11.2013 - 06.2016
- Help with unloading, moving and stocking of freight in the store.
- Scan in merchandise to backroom shelving location.
- Scan our merchandise from back room locations and prepare for the sales floor team members to stock.
Assistant Manager
Family Dollar
Mesquite, TX
12.2007 - 07.2014
- Open and close cash registers, count money, make bank deposits
- Help with truck unload
- Stock sales floor
- Help hire and train new team members
- Help with new displays and schematic changes
Education
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ATI Career Training Center
01.2010
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W.W Samuell High School
01.2008
Skills
Experienced in eagle soft
Fluent in English and Spanish
Able to multitask in a high pace environment
10 plus years of customer service and retail experience
Timeline
Front Desk Receptionist
Deca Dental
12.2022 - 02.2026
Front Desk Receptionist
Perla Dental
02.2016 - 07.2019
Flow Team and Backroom Logistics
Target
11.2013 - 06.2016
Assistant Manager
Family Dollar
12.2007 - 07.2014
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ATI Career Training Center
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W.W Samuell High School