Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Rodriguez

Fountain,CO

Summary

Compassionate and driven nursing student with practical knowledge gained through rigorous clinical practice and academic studies. Demonstrated ability in patient care, health assessment, and medication administration. Strong interpersonal skills showcased through providing empathetic support to patients and collaborating effectively with multidisciplinary teams. Proven dedication to promoting patient safety and delivering high-quality healthcare.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sr. Specialist Customer Preservation/Insurance Agent

Progressive Insurance
Colorado Springs, CO
04.2021 - 11.2022
  • Assessed customer needs and developed solutions to meet those needs.
  • Provided customer service by answering inquiries, resolving complaints, and providing information about products and services.
  • Analyzed complex problems and identified effective solutions.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Provided assistance with billing inquiries, payment processing, and customer service issues.
  • Researched complex underwriting issues and provided solutions for customers' satisfaction.
  • Identified opportunities for cross-selling additional policies or services to existing customers.
  • Conducted customer needs assessments to identify appropriate coverage levels and options.

Merchandising Manager, Operations Manager, Store Manager

Dollar Tree
Suffolk, VA
09.2017 - 07.2019
  • Interacted with customers and handled their concerns daily.
  • Responsible for all daily money and bank runs.
  • Created and implemented promotional campaigns to increase sales of merchandise.
  • Reviewed store performance data and made adjustments accordingly.
  • Trained, supervised and evaluated staff to optimize their performance levels.
  • Ensured compliance with company policies regarding product selection, ordering, display and inventory management.

Education

Currently in college in Nursing -

Pikes Peak Community College
CO
09.2024

Skills

  • Direct Patient Care
  • Medication Administration
  • Medical chart management
  • Medical Documentation
  • Patient Monitoring
  • Problem solving
  • Performance under pressure
  • Efficiency
  • Assistant Manager Experience
  • Customer Service

Certification

Certified Nursing Assistant, 11/30/22 to present

Licensed Insurance Agent, 06/01/21 to present

Timeline

Sr. Specialist Customer Preservation/Insurance Agent

Progressive Insurance
04.2021 - 11.2022

Merchandising Manager, Operations Manager, Store Manager

Dollar Tree
09.2017 - 07.2019

Currently in college in Nursing -

Pikes Peak Community College

Similar Profiles

CREATE PROFILE
Crystal Rodriguez