CRYSTAL RODRIGUEZ
Bergen County
Summary
Experienced with intensive case management and client advocacy, ensuring holistic support and improved client outcomes. Utilizes positive intervention techniques and resource coordination to address complex client needs effectively. Track record of building strong relationships and achieving positive results through tailored, client-centered approaches.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intensive Case Manager
Care Plus NJ, Inc.
07.2023 - Current
- Manage an assigned caseload and deliver supportive case management services for adults receiving welfare benefits.
- Administer assessments to identify clients' needs and establish treatment plans.
- Develop individualized service plans aligned with WFNJ regulations as well as complete ongoing assessments to evaluate functioning and progress toward goals.
- Participate in monthly and quarterly case management meetings sponsored by the Board of Social Services and regional partners.
- Facilitate access to community resources and services for client empowerment as well as assisting with applications and referrals as needed.
- Train new staff on case management processes and best practices.
Direct Support Professional
Neighbours, Inc.
01.2017 - Current
- Facilitate daily living activities for individuals with disabilities, promoting independence and personal growth.
- Use creative problem-solving to design accommodations that promote independence for individuals with disabilities.
- Provide compassionate caregiving and support with activities of daily living.
- Administer medications safely and accurately in accordance with agency guidelines.
- Assist with mobility support and safe ambulation.
- Support access to food, including meal preparation, feeding assistance, and adaptive strategies.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Employment Specialist
Care Plus NJ, Inc.
08.2022 - 06.2023
- Conducted client intakes and assessments to identify client skills, interests, and barriers to employment.
- Collaborated with families, therapists, and employers.
- Developed and implemented individualized employment plans for clients impacted by the Opioid Crisis to enhance training and job readiness.
- Created and updated professional resumes and cover letters.
- Coordinated work-readiness training, including interviewing skills, communication, workplace etiquette, problem-solving, and legal history disclosure support.
- Matched qualified candidates to employment opportunities aligned with their skills and experience.
- Maintained comprehensive candidate files and documentation.
- Conducted outreach throughout Bergen County to promote the program and engage eligible clients.
- Advocated on behalf of clients to support successful employment outcomes.
Case Manager
Mental Health Association
05.2022 - 07.2022
- Provided community-based outreach to individuals experiencing homelessness or at risk, with diagnosed psychiatric disorders.
- Delivered case management services, including referrals, service coordination, and development of client service plans.
- Attended team and provider meetings to ensure continuity of care.
- Maintained accurate electronic clinical records as required by funding and accreditation standards.
Teacher’s Assistant
Bergen County Special Services
09.2020 - 04.2022
- Provided academic support and instruction to students with complex educational, behavioral, and emotional needs.
- Supported individualized education plans (IEPs) and implemented positive behavioral interventions.
- Supported classroom management by reinforcing positive behavior and addressing challenges.
- Monitored student progress and provided feedback to teachers for tailored instructional adjustments.
Job Coach
Bergen County Special Services
06.2017 - 08.2020
- Supported individuals with disabilities
- Provided instruction in job skills, activities of daily living, and workplace expectations.
- Guided clients toward self-advocacy and workplace independence.
- Counseled clients to build strong work habits in preparation for competitive employment.
- Provided ongoing support and coaching to clients in various work environments.
Life Skills Coach
North Jersey Friendship House
12.2014 - 05.2017
- Developed personalized life skills to empower individuals with Autism towards greater independence and community participation.
- Encouraged self-advocacy and self-determination.
- Provided coaching in soft skills, including social communication and interpersonal skills.
- Assessed client strengths and supported ongoing skill development.
- Supported clients in real-world settings to practice budgeting, communication, and wellness routines, promoting independence and daily living skills.
Education
B.A. - Psychology
Kean University
Union, NJ08.2011
Skills
- Client advocacy
- Behavioral health interventions
- Homelessness prevention
- Individualized service planning
- Transportation assistance
- Substance abuse awareness
- Elderly care
Affiliations
Delta Sigma Theta Sorority, Inc. Member since 2008
Certification
CPR- First Aid AED Red Cross 2025-2027
Timeline
Intensive Case Manager
Care Plus NJ, Inc.
07.2023 - Current
Employment Specialist
Care Plus NJ, Inc.
08.2022 - 06.2023
Case Manager
Mental Health Association
05.2022 - 07.2022
Teacher’s Assistant
Bergen County Special Services
09.2020 - 04.2022
Job Coach
Bergen County Special Services
06.2017 - 08.2020
Direct Support Professional
Neighbours, Inc.
01.2017 - Current
Life Skills Coach
North Jersey Friendship House
12.2014 - 05.2017
B.A. - Psychology
Kean University