Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Rosado

Edinburg,TX

Summary

I am a dedicated person that is willing to learn and comply to your facility's standards. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

21
21
years of professional experience

Work History

Provider

Respite Home Care, LLC
01.2022 - Current
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed and implemented individualized care plans to cater to client needs and better assist.

Waiter

Casey's Casino
02.2008 - 04.2011
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted guests with warmth and professionalism for friendly; helpful service

Customer Service Representative

Biehl & Biehl Inc.
07.2006 - 11.2008
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Cashier

Walmart
03.2003 - 06.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

GED -

Elk Grove High School
Village, IL
06.2004

Skills

  • Money management
  • Check and balance register daily
  • Efficient Mathematic skills/problem solving
  • Phone support
  • Ability to operate computer efficiently
  • Efficient leadership skills
  • Efficient providing quality customer service
  • Responsible person in meeting organization's standards
  • Diligent person in any assignment and projects
  • Teamwork is vital to keep a safe and positive work environment

Timeline

Provider

Respite Home Care, LLC
01.2022 - Current

Waiter

Casey's Casino
02.2008 - 04.2011

Customer Service Representative

Biehl & Biehl Inc.
07.2006 - 11.2008

Cashier

Walmart
03.2003 - 06.2005

GED -

Elk Grove High School

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Crystal Rosado