Vanita Sanders
Trinity Metro
Fort Worth,TX
23
years of professional experience
Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Work History
On Demand Supervisor
11 Years 2 Months- Supervised daily operations to ensure adherence to safety and efficiency standards.
- Led team training initiatives, enhancing service delivery and employee performance.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Coordinated scheduling and resource allocation for optimal operational efficiency.
- Developed strategic plans to enhance service quality and customer satisfaction levels.
- Conducted regular performance evaluations, mentoring staff for career development and growth.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Van Operator
12 Years 1 Month- Operated paratransit vehicles, ensuring safe and timely transport for passengers with disabilities.
- Conducted pre-trip inspections, maintaining vehicle safety and compliance standards.
- Assisted in training new drivers on operational protocols and customer service best practices.
- Monitored passenger needs, providing exceptional support during transit experiences.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Observed and followed traffic laws and regulations specifically reinforcing public and client safety.
- Provided assistance to passengers with special needs, ensuring their comfort and safety during transport.
- Adhered to all relevant state laws regarding commercial vehicle operation for safe transportation of passengers at all times.
- Demonstrated strong problem-solving skills by quickly adapting to unforeseen circumstances or challenges during transportation jobs.
- Collaborated with dispatch to optimize routes and improve service efficiency.
Education
General Studies Diploma
Certificate in Cosmetology
- Criminal Justice
Studied Criminal Justice
Public Involvement in Transportation Decision Maki - Transportation
Introduction To Paratransit Management - Transportation
Pathways To Effective Management And Supervision - Transportation
Violence in The Transit Workplace - Transpertation
Understanding ADA - Transportation
Skills
Trapeze Experience
Transit Master
VOC (VIA Operation Center)
MS Word
MS Excel
MS Access
Customer Service
Money Management.
Cash Handling
Defensive Driving
Mapping
Team Worker
Goal Oriented
Time Management
Quick Learner
Communication
Outgoing
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Complex Problem-solving
Strategic planning
Processes and procedures
Operations management
Relationship building
Schedule development
Priority management
Conflict resolution
Verbal and written communication
Coaching and mentoring
Task delegation
Teamwork and collaboration
Multitasking Abilities
Excellent communication
Adaptability and flexibility
Organizational skills
Active listening
Professionalism
Reliability
Adaptability
Self motivation
Affiliations
- Worthy Matron - Order of the Eastern Star
- Member - ATU Local 788
- Member - Order of the Eastern Star Administrative Counsel
- Treasurer - Worthy Matrons Club
- Member - Phyllis Chapter of the Phylaxis Society
Timeline
On Demand Supervisor
Trinity Metro
05.2015 - CurrentRead More
Van Operator
Metro (Paratransit Division, Call-A-Ride)
03.2003 - 04.2015Read More
St. Louis Community College, Forest Park
from Criminal Justice
Read More
O'Fallon Technical High School
General Studies Diploma
Read More
National Transit Institute At Rutgers University
Public Involvement in Transportation Decision Maki from Transportation
Read More
National Transit Institute At Rutgers University
Introduction To Paratransit Management from Transportation
Read More
National Transit Institute At Rutgers University
Pathways To Effective Management And Supervision from Transportation
Read More
National Transit Institute At Rutgers University
Violence in The Transit Workplace from Transpertation
Read More
National Transit Institute At Rutgers University
Understanding ADA from Transportation
Read More