Trapeze, Excel, Word, Window 10
ANABEL SOSA HELWIG
OPERATIONS DISPATCH SUPERVISOR
Greenacres City,FL
Summary
OPERATIONS DISPATCH SUPERVISOR
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Reliable Dispatcher with 15 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service. Knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Always looking for ways to improve efficiency and procedures. Advanced skills in Trapeze. Expert Dispatcher focused on keeping delivery and customer service operations moving smoothly. Proficient in office skills practices and compliance requirements. Enthusiastic Operations Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of programs and implementing them, motivated to learn, grow and excel in the transportation industry.
Overview
1
1
Language
13
13
Certifications
Work History
Operations Dispatch Supervisor
Palm Tran
West Palm Beach , Fl.
2014.10 - 05.2021
- Directed all dispatching, routing and tracking of fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Responded to daily caller requests with information about assistance and timeframes.
- Maintained updated and detailed records of accidents and incidents in electronic database.
- Trained new employees in various procedures and gave feedback on daily work production to increase on time performance by over 90%.
- Handled calls to address customer inquiries and concerns.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Managed team of 15+ employees, overseeing training and professional growth of employees.
- Responsible of the team weekly work schedule.
RESERVATIONISTS
PALM TRAN
WEST PALM BEACH , FL.
2010.10 - 2014.10
- Managed over 100 daily booking inquiries and assisted clients with questions throughout entire booking cycle.
- Utilized Trapeze to input all key data into database system.
- Provided customers with information about availability and times.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Carried out day-day-day duties accurately and efficiently.
- Gave eta's to their upcoming trip as requested.
- Used all software provided to ensure bookings are fairly accurate to location.
- Managed over 150 daily booking inquiries and assisted clients and travel partners with questions throughout entire booking cycle.
Education
High School Diploma -
SAN PEDRO NOLASCO
MENDOZA , ARGENTINA 12.1994 - 12.1994
Skills
Updating logs
Software
Certification
Transit Dispatch and Supervisor Training presented by USF Center for Urban Transportation Research funded by Florida Department of Transportation
Timeline
Palm Beach County Emergency Action Plan- Palm Beach County
04-2021
Beginner/Refresher Drug & Alcohol Program Management Training
01-2021
2018 Ransom Ware presented by KnowBe4 Human Error. Conquered
07-2020
2020 KnowBe4 Security Awareness Training presented by KnowBe4 Human Error.Conquered
07-2020
Driver Improvement - DI presented by Palm Tran ay 2018
05-2018
World Class Customer Service Training , presented by Gloria Galloway Organizational Development Coordination Palm Tran
02-2017
PBC-EME9EFV Emergency evacuation training: Palm Beach County
02-2017
Projecting a winning image- Palm Tran
07-2016
Independent Study Course IS-00906 Basic Workplace Security Awareness, presented by Tony Russell Superintendent Emergency Management Institute
12-2015
Excellence in Supervision presented by Palm Tran
10-2015
Transit Dispatch and Supervisor Training presented by USF Center for Urban Transportation Research funded by Florida Department of Transportation
05-2015
Smith System Five Keys to Safe Driving -Small vehicle backing presented by Driver Improvement Institute Inc. Arlington, Texas
04-2015
Smith System Five Keys to Safe Driving-Small vehicle forward motion presented by Driver Improvement Institute, Inc. Arlington, Texas
04-2015
High School Diploma -
SAN PEDRO NOLASCO
12.1994 - 12.1994
RESERVATIONISTS
PALM TRAN
2010.10 - 2014.10
Operations Dispatch Supervisor
Palm Tran
2014.10 - 05.2021
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