John Moreno
Commerce,California
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Operations /Dispatch Supervisor
Axsun Group Inc.
09.2021 - 11.2023
- Responded to high volume of phone and email requests to provide logistics information.
- Organized paperwork and explained individual job parameters for each assignment.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Leveraged SAP, MS applications and other tools to track data and make recommendations.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
Operations /Dispatcher
American Pacific Forwarders
05.2020 - 09.2021
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled and organized delivery routes.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Provided customers with information on products and services.
- Monitored flow of paperwork and directed information to appropriate departments.
Transportation Router P/T
City Of Torrance Unified School District
12.2016 - 03.2017
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Enforced California safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Distributed completed school bus routes to bus contractors and appropriate schools.
- Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
- Kept student personal and medical information in strictest confidence.
- Cultivated trusting relationships with transported students and guardians.
Operations /Planning Manager
Hub Group Inc.
09.2004 - 07.2015
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Collaborated with company leaders to support consistency and best practices.
- Monitored processes and procedures, making sure company met compliance regulations.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Arts - Applied Psychology
East Los Angeles College
Monterey Park, CA06.1994
High School Diploma -
Roosevelt High School
Los Angeles, CA07.1991
Skills
- Customer File Maintenance
- Records Maintenance
- Performance Assessments
- Schedule Management
- Updating Logs
- Effective communication
- Customer Relationship Management
- Time management expertise
Languages
Spanish
Native or Bilingual
Timeline
Operations /Dispatch Supervisor
Axsun Group Inc.
09.2021 - 11.2023
Operations /Dispatcher
American Pacific Forwarders
05.2020 - 09.2021
Transportation Router P/T
City Of Torrance Unified School District
12.2016 - 03.2017
Operations /Planning Manager
Hub Group Inc.
09.2004 - 07.2015
Associate of Arts - Applied Psychology
East Los Angeles College
High School Diploma -
Roosevelt High School
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