Summary

Overview

Work History

Education

Skills

Languages

Timeline

John Moreno

Commerce,California

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

years of professional experience

Work History

Operations /Dispatch Supervisor

Axsun Group Inc.

09.2021 - 11.2023

Responded to high volume of phone and email requests to provide logistics information.
Organized paperwork and explained individual job parameters for each assignment.
Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
Monitored driver locations in field and solved discrepancies to keep team on-track.
Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
Coordinated regular inspections of vehicles and scheduled preventive maintenance.
Leveraged SAP, MS applications and other tools to track data and make recommendations.
Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Assisted in resolving customer complaints and grievances.
Communicated with customers to provide delivery updates and resolution.

Operations /Dispatcher

American Pacific Forwarders

05.2020 - 09.2021

Scheduled deliveries and pickups according to customer needs.
Assisted in resolving customer complaints and grievances.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Communicated with customers to provide delivery updates and resolution.
Scheduled and organized delivery routes.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Preserved accurate records of dispatched orders, deliveries and receipts.
Provided customers with information on products and services.
Monitored flow of paperwork and directed information to appropriate departments.

Transportation Router P/T

City Of Torrance Unified School District

12.2016 - 03.2017

Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
Supervised and assisted special-needs passengers, offering individual adult attention during transport.
Enforced California safety guidelines for passenger transportation to keep children safe and driver free of distraction.
Communicated with bus drivers, contractors and schools regarding route changes.
Distributed completed school bus routes to bus contractors and appropriate schools.
Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
Kept student personal and medical information in strictest confidence.
Cultivated trusting relationships with transported students and guardians.

Operations /Planning Manager

Hub Group Inc.

09.2004 - 07.2015

Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Collaborated with company leaders to support consistency and best practices.
Monitored processes and procedures, making sure company met compliance regulations.
Interacted well with customers to build connections and nurture relationships.

Education

Associate of Arts - Applied Psychology

East Los Angeles College

Monterey Park, CA

06.1994

High School Diploma -

Roosevelt High School

Los Angeles, CA

07.1991