Crystal Ross
Goodyear,AZ
Summary
Highly skilled Registered Nurse Clinical Manager with extensive experience in clinical operations management. Demonstrated ability to lead, mentor, and develop nursing staff while maintaining top-tier patient care standards. Recognized for skills in strategic planning, policy formulation, and quality assurance. Leadership initiatives have led to increased operational efficiency and improved patient satisfaction.
Overview
19
19
years of professional experience
Work History
Registered Nurse Clinical Manager
Glencroft Center For Modern Aging
Glendale, AZ
07.2024 - Current
- Collaborated with physicians and other healthcare professionals to coordinate patient care plans.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Managed the day-to-day operations of a 200-bed skilled and long-term care facility.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained accurate records of patient progress notes, lab results, medications administered.
- Monitored quality assurance initiatives within the unit and implemented changes as necessary.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Provided guidance, mentorship, and coaching to nursing staff members to improve their skillset.
Home Hemodialysis Nurse
Fresenius Medical Care
Goodyear, USA
02.2023 - 07.2024
- Provides safe and effect training and oversight of the delivery of home dialysis therapies to patients.
- Provides ongoing education to patients.
- Assess patients’ responses to home dialysis treatment therapy.
- Communicates patient related issues to the physician as needed.
- Coordinates the transfer of patients to the hemodialysis clinic as needed and appropriate.
- Reviews, transcribes, and enters physician orders.
- Maintains competency with all emergency operational procedures.
- Direct patients in the preventative maintenance of home equipment.
- Document all relative data.
- Actively participates in process improvement patient safety and achieve Fresenius’s Quality Enhancement Goals.
Inpatient Hemodialysis Nurse
Fresenius Medical Care
Goodyear, USA
11.2021 - 02.2023
- Performs ongoing, systematic collection and analysis of patient data pre- during – post treatment.
- Adjust or modifications to treatment plans per prescription.
- Recognize and implicate aspects of patient’s status that differ from normal and report to care team.
- Direct and provide safe effective patient care.
- Administer medication as prescribed and document.
- Initiate and assist with emergency response measure.
- Serve as a leader or mentor for all new staff by setting the example with a positive attitude, behaviors and hard work towards all patients and co-workers.
PRN School Nurse
Concentric Healthcare Staffing
Goodyear, USA
03.2021 - 11.2021
- Assisted counselors in classrooms with health lessons and delivered comprehensive health education programs promoting social and physical hygiene.
- Monitor all aspects of student care, including diet, physical activity and blood glucose.
- Monitor, record, and report symptoms or changes in diabetic student’s conditions.
- Assist with carbohydrate counting, insulin calculations and glucose monitoring.
- Maintain active communication with teachers and parents.
- Provide and record health care and first aid for multiple for multiple elementary and middle schoolers.
- Identified and referred students with potential health problems to appropriate counseling and medical resources.
- Provide or arrange for training or instruction of auxiliary personnel or students.
- Coordinate and assist in health screenings for scoliosis, hearing, vision, and body mass index.
- Maintain accurate, detailed reports and records.
- Develop nursing care plans and emergency action plans for students with chronic diseases.
Travel Nurse COVID 19 Medical/Surgical
Concentric Healthcare Staffing
Goodyear, USA
01.2021 - 03.2021
- Traveled to Arizona from NC as crisis RN to assist in care of patients infected with Covid-19 at Abrazo West Hospital.
- Coordinated care with physicians and other medical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
- Provided inpatient nursing care to Medical/Surgical patients receiving treatment on Covid-19 unit.
- Adaptation to new facility protocols paired with split-second decision-making skills ensured continuity in care.
- Educate patients and families on disease processes, treatment strategies, medication and at-home care.
- Administered scheduled medications and therapies IV, rectally, PO, SQ and IM while overseeing pain management plans, tracked dosages and documented patient's condition.
- Leveraged nursing skills to provide relief assistance to Med/surge units.
- Maintain composure and efficiency during rapid response situations and emergency codes.
- Conducted patient assessments incl. cardiovascular, urinary catheters, respiratory, neurological, tracheostomy, trauma and diagnostic test to provide physician with important patient health information.
Staff ER Nurse
Onslow Memorial Hospital
Jacksonville, USA
01.2020 - 12.2020
- Comprehensive care and management of patient's requiring emergency department visits; encouragement of family involvement and participation.
- Triage and assessment on patients of all ages (infant to geriatric)’ phlebotomy skills, peripheral IV placement, and peripheral IV management on patients of all ages.
- Assist MD with placement of central lines’ medication administration via all routes’ IV medication drip management with or without titration’ cardiac and vital sign monitoring’ cardiac rhythm interpretation.
- Conscious sedation monitoring’ assisting MDs/FNPs/Pas with procedures’ assisting MD with rapid sequence intubation’ care of the trauma, burn, cardiac, or respiratory arrest patient's’ management of ventilated patient's’ report/handoff communication to other nursing units and tertiary facilities; ect.
Hospital Corpsman
United States Navy
Camp Lejeune, USA
07.2010 - 02.2012
- Communicate with patients to ascertain feeling or need for assistance or social and emotional support.
- Served as the senior shift corpsman of the maternity ward; performed babies hearing tests, PKU/Bili (blood work), vital signs and assisted MDs with circumcises.
- Performed inventory, restock the ward crash cart, stock and set up patient's rooms.
- Worked on labor and delivery ward; check weights, measurements, vital signs, APGAR and other assessments; assist with medications and bathed infants.
- Triaged patient's by administering IVs, blood draws, vital signs, hooking up mother to be to baby monitoring systems, preparing mothers for C-sections; completed follow up by charting and inputting patient's information into computer database.
- Headed “Period of Purple Crying” project. A new way to help parents understand periods of uncontrollable crying and deal with the associated stress; helped parents cope and take proper precautions to not harm their baby.
Audiologist Technician
United States Navy
Camp Lejeune, USA
03.2008 - 06.2010
- Developed and supervise hearing screening program for Camp Lejeune and New River Air Station.
- Maintained patient records at all stages, including initial and subsequent evaluation and treatment activities.
- Performed administrative tasks, such as managing office functions, calibration of equipment and finances.
- Refer patients to additional medical or educational services if needed.
- Served as an assistant to the base audiologist by administering over 850 hearing tests per month and examine patients to collect information on type and degree of impairment, using specialized instruments and electronic equipment.
Hospital Corpsman
United States Navy
Camp Lejeune, USA
02.2006 - 02.2008
- Performed assessments and care to patients in the following areas: EKG, pulmonary, gastrointestinal, genitourinary, integumentary, musculoskeletal, neurological, pain, psychosocial, IV therapy, pediatrics, laboratory, medication administration, suture and wound care.
- Administer local, inhalation, intravenous, or other anesthetics.
- Prepared patient's for and assisted with examinations or treatments.
- Record patient's medical information and vital signs while maintain patient privacy in accordance with HIPPA.
- Monitor, record and report symptoms or changes in patient conditions.
Education
Associate Degree of Nursing (AND) - Nursing
Craven Community College
05.2019
A.A. - General
Coastal Community College
05.2017
Oscoda Area High School
05.2004
Skills
- Problem-solving aptitude
- Quality assurance
- Emergency response
- Healthcare regulations
- Attention to detail
- Effective communication
- Flexibility, adaptability
- Staff mentorship
- Time management
- Clinical leadership
- Interdisciplinary collaboration
Timeline
Registered Nurse Clinical Manager
Glencroft Center For Modern Aging
07.2024 - Current
Home Hemodialysis Nurse
Fresenius Medical Care
02.2023 - 07.2024
Inpatient Hemodialysis Nurse
Fresenius Medical Care
11.2021 - 02.2023
PRN School Nurse
Concentric Healthcare Staffing
03.2021 - 11.2021
Travel Nurse COVID 19 Medical/Surgical
Concentric Healthcare Staffing
01.2021 - 03.2021
Staff ER Nurse
Onslow Memorial Hospital
01.2020 - 12.2020
Hospital Corpsman
United States Navy
07.2010 - 02.2012
Audiologist Technician
United States Navy
03.2008 - 06.2010
Hospital Corpsman
United States Navy
02.2006 - 02.2008
Associate Degree of Nursing (AND) - Nursing
Craven Community College
A.A. - General
Coastal Community College
Oscoda Area High School