Crystal Ruiz
Alton,TX
Summary
Driven to excel, I leveraged my expertise in operations management and customer relations at Texan Credit Corporation, enhancing service quality and fostering team collaboration. My proactive approach resulted in increased accuracy in financial transactions and a positive work environment, showcasing my ability to lead with empathy and strategic insight. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Texan Credit Corporation
Penitas
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Texas Car Title And Payday Loan Services
Houston, TX
03.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager of Operations
First Cash Pawn
Palmview
08.2017 - 11.2021
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Education
High School Diploma -
Juarez Lincoln High School
Mission Tx 06.2014
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Workload Management
- Staff Management
- Customer rapport
- Employee Scheduling
- Retail Operations
- Operations Management
- Recruiting and interviewing
- Sales Strategies
- Project Management
- Negotiation
- Schedule oversight
- Customer Service
- Team Leadership
- Multitasking Abilities
- Decision-Making
- Problem Resolution
- Computer Skills
- Teamwork and Collaboration
- Work Planning and Prioritization
- Staff Training
- Scheduling and Coordinating
- Customer Relationship Management
- Hiring and Training
- Goal Setting
- Schedule Management
Certification
- Substitute Teaching License (varies by state) - TX Department of Education.
Languages
spanish
Native or Bilingual
Timeline
Assistant Manager
Texan Credit Corporation
05.2023 - Current
Customer Service Representative
Texas Car Title And Payday Loan Services
03.2022 - 03.2023
Assistant Manager of Operations
First Cash Pawn
08.2017 - 11.2021
High School Diploma -
Juarez Lincoln High School