Crystal Rush
Charlottesville
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Medical Assistant (MA)
UVA Health
11.2025 - Current
- Record vitals, updated medication lists, and maintained electronic health records.
- Prepare and sterilized exam rooms between patients to maintain clinic infection-control standards and reduce cross-contamination risk.
- Administer vaccinations and document lot numbers and consent forms in patient charts to maintain regulatory compliance.
- Assist with immunization administration, diagnostic testing, and patient intake.
- Calibrate and log daily checks of vital-sign equipment to comply with clinic safety audits and ensure measurement accuracy.
- Support insurance verification, patient scheduling, and clinical workflow optimization.
- Maintain infection-control standards and clinic safety protocols.
Medical Assistant (MA)
Fox & Brantley Internal Medicine
04.2024 - 11.2025
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs, and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Administered immunizations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Supported insurance verification, patient scheduling, and clinical workflow optimization.
- Maintained infection-control standards and clinic safety protocols.
Pharmacy Administration
UVA Breast Clinic
Charlottesville, VA
11.2022 - 04.2024
- Filled and delivered medications under pharmacist supervision.
- Entered prescription orders and maintained pharmacy databases.
- Restocked shelves and ordered medications to prevent shortages.
- Provided patient counseling on medication instructions and post-operative care.
- Supported medication administration and documentation workflows.
- Answered incoming calls, registered patients, verified insurance and demographic information.
- Scheduled appointments, entered data accurately, assisted doctors with the intake process, maintained patient confidentiality, provided a safe and clean environment.
- Maintained office inventory.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
Pharmacy Technician
Dillwyn Pharmacy
Dillwyn, VA
09.2019 - 11.2022
- Managed high-volume prescription processing with strict accuracy and compliance standards.
- Performed prior authorization assistance for specialty and high-cost medications.
- Guided patients through PAP applications, eligibility checks, and medication access steps.
- Corrected patient records, resolved dosage conflicts, and maintained safety in medication administration.
- Entered insurance and demographic data to optimize claims accuracy and reimbursement speed.
- Disposed expired medications and maintained documentation meeting regulatory requirements.
- Counted, labeled, and dispensed prescriptions with precise attention to detail.
- Managed cash and credit transactions with accurate reconciliation processes.
Pharmacy Technician & Eligibility Intake Coordinator
Augusta Regional Clinic
Fishersville, VA
01.2018 - 09.2019
- Conducted prior authorization tasks for various treatment plans.
- Provided PAP support including form preparation, submission follow-up, and manufacturer coordination.
- Verified insurance coverage, processed claims, and performed third-party follow-ups.
- Adhered strictly to HIPAA guidelines and regulatory requirements.
- Supported pharmacists in resolving problematic prescriptions and addressing patient concerns.
- Managed medication inventory, labeling, and recordkeeping.
- Troubleshot billing, system, and customer service issues.
Education
No Degree -
Chapmans Flight To Success
01.2026
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Piedmont Virginia Community College
Charlottesville, VA01.2023
Associate of Science -
American National University
Salem, VA01.2013
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Charlottesville High School
01.2001
Skills
- Prior Authorization Assistance
- Patient Assistance Program (PAP) Support
- Prescription Processing & Insurance Verification
- Medication Dispensing & Documentation
- Pharmacy Inventory & Recordkeeping
- Regulatory Compliance (HIPAA, State Board)
- Workflow Optimization
- Patient Advocacy & Communication
- Problem Solving & Attention to Detail
- Leadership & Time Management
- Insulin Injection administration
- Chemotherapy drug administration
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Certification
- Certified Pharmacy Technician (CPhT)
- Certified Medical Assistant (CMA)
- Medical Aide Certification
- Pharmacy Technician
Timeline
Medical Assistant (MA)
UVA Health
11.2025 - Current
Medical Assistant (MA)
Fox & Brantley Internal Medicine
04.2024 - 11.2025
Pharmacy Administration
UVA Breast Clinic
11.2022 - 04.2024
Pharmacy Technician
Dillwyn Pharmacy
09.2019 - 11.2022
Pharmacy Technician & Eligibility Intake Coordinator
Augusta Regional Clinic
01.2018 - 09.2019
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Charlottesville High School
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Piedmont Virginia Community College
No Degree -
Chapmans Flight To Success
Associate of Science -
American National University