Crystal Rutten
Quincy
Summary
I am a skilled, hardworking medical professional with 15 years experience in emergency settings. That, along with my sales experience and riding instructor background, make me an asset to nearly any work place environment which requires quick thinking, readiness and good communication skills. I am up for any challenge assigned to me, a fast learner and vital team member.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Sales Representative
Speed N Custom Marine
Quincy, FL
04.2024 - Current
- Implemented process improvements that enhanced operational efficiency in sales workflows.
- Developed and maintained strong client relationships to enhance customer loyalty.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
Sales Representative
State Farm
Tallahassee, FL
05.2023 - 04.2024
- Developed and maintained strong client relationships to enhance customer loyalty.
- Analyzed client needs to provide tailored insurance solutions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Participated in trade shows and conferences to network and generate leads.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Emergency Room Technician
Tallahassee Memorial Hospital Northeast Emergency Center
Tallahassee, FL
04.2014 - 01.2024
- Administered patient vital signs and monitored health status in high-pressure environments.
- Assisted medical staff with emergency procedures and protocols to ensure rapid response times.
- Coordinated patient transfers to appropriate care units, optimizing workflow efficiency within the ER.
- Maintained and organized medical supplies, ensuring readiness for emergencies at all times.
- Trained new technicians on ER protocols, enhancing team performance and service delivery standards.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Liaised between nurses, physicians, patients and visitors.
- Facilitated transfer of patients throughout medical facility and between departments.
- Enabled more effective treatment plans by promptly relaying lab results to attending physicians.
- Assisted in life-saving procedures, supporting medical teams during critical emergencies.
- Reduced wait times by effectively triaging patients to prioritize treatment based on the severity of their conditions.
- Scheduled patients for appointments and maintained master calendar.
- Completed necessary reports and documentation on time and to specifications.
- Answered patient inquiries and provided information about healthcare services.
- Cleaned and set up rooms in preparation for patient appointments.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Monitored patient progress and reported changes to healthcare professionals.
- Disinfected tools, equipment and surfaces between patients.
- Took and recorded patients' vital signs, documenting in medical charts.
- Facilitated quick response to cardiac emergencies by proficiently operating EKG machines and monitoring results.
Horse Riding Instructor
Maxwell Creek Farm
Whigham, GA
12.2018 - 07.2021
- Instructed diverse groups in horse riding techniques and safety practices.
- Developed individualized training plans to enhance rider skills and confidence.
- Mentored junior instructors, fostering a collaborative teaching environment.
- Coordinated riding events, ensuring smooth execution and participant satisfaction.
- Assessed student progress through regular evaluations and feedback sessions.
- Improved student confidence and riding skills through personalized instruction and feedback.
- Cleaned and maintained facility with over 30 horses and adhered to veterinary visit schedule, feeding routines, and cleaning practices.
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Educated students on proper hoof care, vitamin and food supplements and proper conditions for horse health maintenance.
- Conducted regular equipment inspections to ensure the safety of both riders and horses during lessons.
Emergency Medical Technician
Tallahassee Memorial Hospital Bixler Emergency Center
Tallahassee, FL
08.2013 - 04.2014
- Collaborated with healthcare professionals to assess and evaluate patient conditions for appropriate treatment.
- Operated medical equipment and maintained supplies in compliance with safety protocols and standards.
- Implemented process improvements that enhanced response times and overall service delivery efficiency within the team.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
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- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Quickly responded to codes and cardiac monitor alarms.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Conducted routine inventory checks of medical supplies, ensuring adequate stock levels for efficient ER operations.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Ensured compliance with infection control protocols through rigorous adherence to proper hand hygiene practices and sanitization of equipment after each use.
- Reduced wait times by effectively triaging patients to prioritize treatment based on the severity of their conditions.
- Prepared patients for surgery or further diagnostic testing by inserting IV lines and foley catheters as required.
- Increased accuracy of medical records by meticulously documenting patient information and treatment procedures.
- Played key role in emergency response teams, participating in drills and actual events to enhance preparedness.
Emergency Medical Technician
Gadsden County Emergency Medical Services
Quincy, FL
01.2011 - 08.2013
- Administered patient care during emergency transport, ensuring safety and comfort throughout the process.
- Trained new EMTs on procedures, protocols, and effective communication skills within high-pressure environments.
- Responded swiftly to emergency calls, prioritizing tasks to provide timely medical assistance in diverse situations.
- Participated in community outreach programs to educate the public about emergency response and health awareness initiatives.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
- Streamlined patient handoff procedures with hospital staff, reducing wait times and improving patient flow.
- Collaborated with law enforcement and fire department personnel to secure accident scenes, enhancing operational safety for all involved.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Handled patient transfers from one medical facility to another.
- Immobilized patient for placement on stretcher and ambulance transport.
- Operated medical equipment and maintained supplies in compliance with safety protocols and standards.
- Documented patient information accurately in electronic health records for continuity of care and reporting purposes.
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Meat Processor
Concord Deer Processor
Havana, FL
09.2009 - 04.2010
- Operated meat processing machinery to ensure efficient production flow.
- Assisted in maintaining cleanliness and hygiene standards throughout the facility.
- Learned proper handling techniques for various cuts of meat to optimize quality.
- Followed food safety regulations during all stages of meat processing and packaging.
- Conducted routine equipment checks to maintain operational efficiency and safety compliance.
- Tracked and managed inventory.
- Inspected product quality.
- Gained customer service skills in person and on the phone taking orders, pick ups and payment.
Education
High School Diploma -
North Atlantic Regional High School
Auburn, MEEmergency Medical Technician - Emergency Medical Technician
Chipola College
Marianna, FLSkills
- Customer service
- Customer relations
- Customer relationship building
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Emergency vehicle operation
- Medical recordkeeping
- Clear communication
- Compassion and empathy
- Equestrian knowledge
- Marketing and promotion
Certification
- Licensed Insurance Customer Service Representative
- Licensed EMT - Emergency Medical Technician
Timeline
Sales Representative
Speed N Custom Marine
04.2024 - Current
Sales Representative
State Farm
05.2023 - 04.2024
Horse Riding Instructor
Maxwell Creek Farm
12.2018 - 07.2021
Emergency Room Technician
Tallahassee Memorial Hospital Northeast Emergency Center
04.2014 - 01.2024
Emergency Medical Technician
Tallahassee Memorial Hospital Bixler Emergency Center
08.2013 - 04.2014
Emergency Medical Technician
Gadsden County Emergency Medical Services
01.2011 - 08.2013
Meat Processor
Concord Deer Processor
09.2009 - 04.2010
Emergency Medical Technician - Emergency Medical Technician
Chipola College
High School Diploma -
North Atlantic Regional High School