Crystal Sackal
Lansdale,PA
Summary
Results-driven professional with significant expertise in customer service and emergency response. Demonstrates strong time management and organizational abilities, leading to high levels of client satisfaction. Recently completed Medical Billing and Coding Certification to transition into a new career path.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Self-Employed
Rover.com
11.2017 - Current
- Provided dog walking, drop-in visits, and house sitting services for various breeds.
- Acquired new clients through targeted outreach efforts.
- Scheduled appointments to maximize daily efficiency.
- Managed multiple tasks simultaneously while ensuring quality care.
- Cared for dogs of all breeds for loyal clients since 2018, maintaining consistent service from Monday to Friday.
24/7 Roadside Assistance II
Penske Truck Leasing
10.2022 - 07.2024
- Assessed and resolved emergency situations, including breakdowns and accidents.
- Provided empathy and reassurance to customers, ensuring timely issue resolution.
- Managed multiple reports while coordinating with customers, mechanics, and tow services.
- Demonstrated knowledge of tires and semi trucks (diesel) to assist clients effectively.
Sales/Customer Service
LUSH Cosmetics
10.2015 - 01.2016
- Surpassed sales goals consistently through effective strategies.
- Demonstrated in-depth product knowledge to enhance customer engagement.
- Executed merchandising strategies to maximize product visibility and drive sales.
Customer Service
IRIS Ltd
11.2014 - 06.2015
- Administrative tasks
- Identified customer needs and provided excellent customer service.
Dietary Aide
Country Meadows
01.2013 - 04.2014
- Supported residents during meal service to enhance dining experience.
- Maintained cleanliness in dining room for optimal hygiene standards.
- Assisted kitchen staff with food preparation and service tasks.
Customer Service Cashier
Boscovs Dept Store
Wyomissing, Pennsylvania
10.2008 - 01.2013
- Processed customer transactions efficiently at point of sale to enhance service speed.
- Maintained organized and clean checkout area to improve customer experience.
- Managed inventory levels at register to ensure optimal stock availability.
- Assisted customers with product inquiries and navigation throughout store.
Guest Service Representative (GSR)
HIGH Hotels Ltd HIGH Industries
05.2006 - 03.2008
- Utilized Hilton Reservation System to manage bookings and inquiries efficiently.
- Assisted guests with check-in and check-out procedures efficiently.
- Conducted hotel tours for potential guests and event organizers, showcasing facilities.
- Performed clerical duties to support Managers and Sales Department operations.
- Facilitated call backs to enhance customer engagement and satisfaction.
Education
Certificate - Medical Billing and Coding
Montgomery County Community College
Blue Bell, PA08.2025
High School -
Governor Mifflin Senior High School
Shillington, PA01.2005
Some College (No Degree) - Applied Psychology
Penn State University
Reading, PASkills
- Medical coding
- Customer service
- Effective communication
- Time management
- Team collaboration
- Problem resolution
- Attention to detail
- Data entry
- Organizational skills
- Critical thinking
- Google Drive proficiency
- Task prioritization
- Microsoft Office suite
Certification
Medical Billing and Coding
Affiliations
Country Line Dancing
Timeline
24/7 Roadside Assistance II
Penske Truck Leasing
10.2022 - 07.2024
Self-Employed
Rover.com
11.2017 - Current
Sales/Customer Service
LUSH Cosmetics
10.2015 - 01.2016
Customer Service
IRIS Ltd
11.2014 - 06.2015
Dietary Aide
Country Meadows
01.2013 - 04.2014
Customer Service Cashier
Boscovs Dept Store
10.2008 - 01.2013
Guest Service Representative (GSR)
HIGH Hotels Ltd HIGH Industries
05.2006 - 03.2008
Certificate - Medical Billing and Coding
Montgomery County Community College
High School -
Governor Mifflin Senior High School
Some College (No Degree) - Applied Psychology
Penn State University