Crystal Sanders
Middleburg,FL
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Walmart
Jacksonville, FL
04.2019 - 05.2023
- Coordinated solutions to resolve escalated customer service issues
- Recaptured dissatisfied customer loyalty with successful complaint management and resolution
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management
- Handled customer complaints professionally and resolved issues promptly
- Conducted periodic performance reviews to assess employee performance
- Reviewed financial statements and activity reports to measure productivity or goal achievement
Sales Associate
Walmart
Middleburg, FL
04.2017 - 04.2019
- Delivered consistent service to develop customer base
- Processed payments quickly to keep customer flow moving
- Adapted to changing priorities and unexpected situations with calm demeanor
Team Lead
Walmart
Middleburg, FL
10.2006 - 09.2014
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work
- Responded to and resolved employee relations issues expressed by team members
- Reviewed staff electronic and paper documentation for quality, timeliness and consistency
- Provided regular feedback to team members on their performance
- Set clear expectations for team members regarding their responsibilities
- Coordinated with other departments to streamline processes
Education
Certification: Life Coach - NLP(Neuro-Linguistic Programming)
American University of NLP
Las Vegas, Nevada04.2012
High school diploma -
Clay High School
Green Cove Springs, FL05.1991
Skills
- Team building and leadership
- Strategic planning
- Mentoring and coaching
- Regulatory compliance
- Incident reports
- Human resource policies
- Retail operations
- Performance evaluations
- Goals and performance
- New hire training
References
References available upon request.
Timeline
Assistant Store Manager
Walmart
04.2019 - 05.2023
Sales Associate
Walmart
04.2017 - 04.2019
Team Lead
Walmart
10.2006 - 09.2014
Certification: Life Coach - NLP(Neuro-Linguistic Programming)
American University of NLP
High school diploma -
Clay High School
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