CRYSTAL Sansom
Southfield
Summary
A dynamic Operations Manager with a proven track record at New Image Building Services, I led a team of 120 across four states, enhancing productivity through effective problem-solving and exceptional team leadership. Expert in operations management and customer service, I streamlined processes and implemented safety practices, significantly minimizing expenses and elevating standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
New Image Building Services
04.2015 - Current
- Led a diverse workforce of 120 individuals in four states, optimizing team performance and productivity.
- Consistently demonstrated exceptional communication skills.
- Implemented comprehensive safety practices to ensure team awareness of operational.
- Executed detailed assessments, ensuring high standards.
- Streamlined supply ordering process to minimize expenses.
Education
GED -
Southgate Anderson High School
Southgate, MI01.1996
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Operational efficiency
- Operations monitoring
- Employee relations and conflict resolution
- Staff training
- Staff management
- Inventory management
- Project management
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- Maintaining compliance
- Goal setting
- Interpersonal communication
- Client relationships
- Inventory control
- Project management abilities
- Project leadership
- Process improvement
- Schedule management
- Performance management
- Health and safety compliance
- Workforce management
- Client relations
- Superb time management skills
- Onboarding and orientation
- Delegation
- Customer retention
- Incidents management
- Risk management
- Forecasting and scheduling
- Performance reporting
Accomplishments
I'm MSHA certified with my 48 hour miner safety training and 8 hour refresher course.
I have up to date knowledge regarding OSHA standards and practices.
Certification
MSHA 48 hour Miner training
Blood born pathogen
Hard surface floor care
Carpet floor care
Additional Information
I operate a warm weather gear drive from the months of October through March to assist others that may not have items needed for warmth in the winter months. I am usually able to donate to more than 300 people and have been doing this for the last 5 years.
Timeline
Operations Manager
New Image Building Services
04.2015 - Current
GED -
Southgate Anderson High School
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