Crystal Santillan
Moreno Valley,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Arrowhead Orthopaedics
Redlands, CA
03.2023 - 10.2024
- Assisted physicians with patient examinations and medical procedures.
- Collected and documented patient histories and vital signs accurately.
- Prepared examination rooms and ensured cleanliness and organization.
- Collaborated with healthcare team to streamline office operations effectively.
COVID-19 Tester
Personnel Partners
Moreno Valley, CA
09.2021 - 04.2022
- Conducted COVID-19 testing and ensured compliance with safety protocols.
- Collected samples efficiently while maintaining patient comfort and confidentiality.
- Recorded test results accurately in electronic health records system.
- Explained testing procedures clearly to patients and addressed their concerns.
Medical Assistant
National Staffing Solutions
Moreno Valley, CA
01.2021 - 09.2021
- Assisted physicians with patient examinations and medical procedures.
- Prepared examination rooms and ensured cleanliness and organization.
- Educated patients on treatment plans and post-visit care instructions.
- Managed patient scheduling and coordinated appointments efficiently.
Medical Support X-Ray Specialist
Concentra
Riverside, CA
03.2020 - 11.2020
- Operated X-ray equipment and ensured proper positioning of patients.
- Maintained cleanliness and safety standards in the imaging department.
- Collaborated with physicians to discuss imaging procedures and protocols.
- Adhered to radiation safety guidelines while performing diagnostic imaging tasks.
Ramp Lead
GAT Airline Ground Support
Moreno Valley, CA
10.2017 - 01.2018
- Coordinated aircraft movements on the tarmac to ensure safe operations.
- Operated ground support equipment for loading and unloading cargo efficiently.
- Maintained accurate logs of aircraft handling activities for record-keeping purposes.
- Trained new staff on proper handling procedures and safety protocols.
Phlebotomist / Lab Assistant
Integris Bass Baptist Health Center
Enid, OK
02.2011 - 11.2014
- Collected blood samples from patients using proper venipuncture techniques.
- Maintained accurate patient records and lab documentation for compliance.
- Prepared specimens for laboratory testing, ensuring proper labeling and handling.
- Adhered to safety protocols and infection control standards in all tasks.
Medical Assistant
Innova Hospital
San Antonio, TX
03.2008 - 12.2010
- Assessed patient conditions and prioritized care needs in fast-paced environment.
- Conducted blood and urine tests using advanced laboratory equipment.
- Performed laboratory tests, such as blood counts, urinalysis and culture tests, to detect abnormalities in patients' samples.
- Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
Education
X-Ray Technician - Medical Assisting
Career Care Institute
Moreno Valley, CA09.2020
Medical Assistant -
University Health System
San Antonio, TX09.2010
Medical Assistant -
Everest Institute
San Antonio, TX11.2009
High School Diploma -
Healy Murphy High School
San Antonio, TX01.2009
Skills
- Phlebotomy
- Computer literacy
- Experience Administering Injections
- Venipuncture
- Patient Care
- EMR Systems
- Vital Signs
- Medical Office Experience
- Anatomy Knowledge
- Drug Screens
- Breath Alcohol Tests
- Perform EKG
- HIPAA
- Medical Records
- Medical Terminology
- Medical Scheduling
- Medical Billing
- Laboratory Experience
- Patient Intake
- Office Administration
- Patient Observation
- Sterile Field Setup
- Team collaboration
- Time management
- Effective communication
- Attention to detail
Certification
- Nationally Registered Certified Medical Assistant, 01/01/10 - Present
- CPR Certification, 01/01/10 - Present
- BLS Certification, 01/01/10 - Present
References
Available Upon Request
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Assistant
Arrowhead Orthopaedics
03.2023 - 10.2024
COVID-19 Tester
Personnel Partners
09.2021 - 04.2022
Medical Assistant
National Staffing Solutions
01.2021 - 09.2021
Medical Support X-Ray Specialist
Concentra
03.2020 - 11.2020
Ramp Lead
GAT Airline Ground Support
10.2017 - 01.2018
Phlebotomist / Lab Assistant
Integris Bass Baptist Health Center
02.2011 - 11.2014
Medical Assistant
Innova Hospital
03.2008 - 12.2010
X-Ray Technician - Medical Assisting
Career Care Institute
Medical Assistant -
University Health System
Medical Assistant -
Everest Institute
High School Diploma -
Healy Murphy High School
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