Crystal Scott
Baltimore,MD
Summary
Hardworking Customer Service Representative bringing 20 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
4
4
years of post-secondary education
21
21
years of professional experience
Work History
International Customer Service Agent
Fedex Services
Baltimore, MD
07.2000 - Current
- Worked with vendors to schedule daily pickups and deliveries.
- Promoted available products and services to customers during inbound calls for assistance.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Western High School
Baltimore, MD 09.1989 - 06.1993
Skills
Complaint resolution
Timeline
International Customer Service Agent
Fedex Services
07.2000 - Current
Western High School
09.1989 - 06.1993
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