Crystal Scott
Phoenix,AZ
Summary
Diligent Investigator with a goal-oriented mindset. Spearheaded a team at Honey Baked Ham Co, boosting productivity by 20% and generating $2 M in annual revenue. Adeptness in partner management and ability to navigate fast-paced environments have cemented strong client relationships and team achievements. Proficient in client assessment and resource coordination. Whether it's research for a peer-review article, overseeing day-to-day business operations or fostering relationships with clients for sustained business growth. Strongly able to understand the long vision to help customers and an organization to achieve long-term goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Honey Baked Ham Co
10.2008 - 07.2021
- Effectively managed a sales team of 10 to prioritize tasks, set goals, and allocate resources efficiently; contributing to a $2M revenue per year.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Developed, managed and maintained strong relationships with clients and identifying new business opportunities.
- Served as a liaison between cross-functional departments such as production, logistics and management to prevent and resolve issues.
- Interviewed and mentored new sales associates contributing to a 20% increase in productivity.
Case Manager Intern
Millia Promotional Services
09.2018 - 05.2019
- Established a partnership with Arizona Department of Vocational Rehabilitation to provide comprehensive services and individualized case plans leading to competitive employment in integrated work settings.
- Conducted 100+ comprehensive assessments to understand client challenges, paving way for effective case management.
- Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Identified community resources for clients, connecting them with essential services such as housing, schooling and employment opportunities.
- Facilitated 2 outreach activities to build community awareness.
Education
Master of Arts - Social Justice And Human Rights
Arizona State University
Phoenix, AZ05.2019
Skills
Goal-oriented mindset
Adaptable and versatile in fast-paced environments, subject to change and uncertainty
Ability to inspire and motivate team towards achieving team and company-wide goals
Customer support experience at leadership level
Strong partner management skills, with great interpersonal effectiveness, influence and ability to get things done with both internal and external audiences
Certification
Nonprofit Leadership and Management Certificate- ASU Lodestar Center for Philanthropy and Nonprofit Innovation
Timeline
Case Manager Intern
Millia Promotional Services
09.2018 - 05.2019
Sales Coordinator
Honey Baked Ham Co
10.2008 - 07.2021
Nonprofit Leadership and Management Certificate- ASU Lodestar Center for Philanthropy and Nonprofit Innovation
Master of Arts - Social Justice And Human Rights
Arizona State University
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