Crystal Selmon
Euclid,OH
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Unemployment Compensation Claims Examiner 2
Ohio Department of Jobs and Family Services
2024.07 - Current
- Builds and maintains professional relationships with claimants, employers, and other examiners
- Records and conveys actions taken on an unemployment claims to determine claim status
- Inputs and makes corrections to claim applications
- Uses unemployment systems and software
- Follows Federal, State and Ohio Department of Job and Family Services rules and regulations
- Performs fact-finding and investigates claim issues
- Determines appropriate action needed for claim resolution.
Customer Service Representative 1
Ohio Department of Transportation
2022.07 - 2024.07
- Primary coverage for District 12 receptionist desk
- Greeted visitors and ensures proper sign in and badge
- Received internal and external calls and transferred to appropriate departments
- Received complaints by phone from local police departments and public motorists
- Used Microsoft Word to update internal phone directory
- Used personal computer to type and post daily meeting schedules.
Highway Technician I
Ohio Department of Transportation
2017.09 - 2022.07
- Operated a plow truck during snow and ice
- Traffic control during ditching or paving operations
- Pothole patching
- Repair and replace fence
- Bridge cleaning
- Assisted in office when Administrative Professional is absent
- Answered incoming calls
- Various clerical duties such as filing and typing
- Safety Advocate Representative for garage.
Motor coach Operator
Lakefront Bus Lines
2017.03 - 2017.09
- Drove a Motor coach for group charters
- Drove Megabus from Cleveland Ohio to Chicago Illinois on a predetermined route.
Over the road straight truck driver
Panther Logistics
2016.11 - 2017.03
- Picked up loads from shippers and delivered to consignees.
Boxer
Western Enterprises
2015.07 - 2016.11
- Packaged medical parts and prepared them for inspection
- Maintained accurate records of parts packaged
- Responsible for upkeep of white room facility
- Conferred with inspection team when any defects were found.
Packer
3M
2014.10 - 2015.07
- Packaged various tape products according to customer specifications
- Operated a tow motor to transport finished products to staging area
- Aided slitter operators when necessary.
Temporary Worker
2014.04 - 2014.10
- Worked through various temporary agencies specializing in manufacturing and production.
Packaging Technician
AstraZeneca
2014.01 - 2014.04
- Ran various machinery that packaged diabetic supplies
- Inspected products for quality and defects
- Documented inspection findings.
First year iron working apprentice
Iron Workers Union Local 290
2013.09 - 2014.01
Education
Bachelor of Science in Business Administration/ Management & Leadership -
Franklin University
06.2024
Associate of Applied Science in Business Management with Labor Studies focus -
Eastern Gateway Community College
12.2021
Class B CDL -
Hamrick Truck Driving School
10.2016
Skills
- Microsoft Office Suite
- Policy Interpretation
- Insurance knowledge
- Claims Processing
- Verbal Communication
- Investigative skills
- Decision-Making
- Team Collaboration
References
Available upon request
Timeline
Unemployment Compensation Claims Examiner 2
Ohio Department of Jobs and Family Services
2024.07 - Current
Customer Service Representative 1
Ohio Department of Transportation
2022.07 - 2024.07
Highway Technician I
Ohio Department of Transportation
2017.09 - 2022.07
Motor coach Operator
Lakefront Bus Lines
2017.03 - 2017.09
Over the road straight truck driver
Panther Logistics
2016.11 - 2017.03
Boxer
Western Enterprises
2015.07 - 2016.11
Packer
3M
2014.10 - 2015.07
Temporary Worker
2014.04 - 2014.10
Packaging Technician
AstraZeneca
2014.01 - 2014.04
First year iron working apprentice
Iron Workers Union Local 290
2013.09 - 2014.01
Bachelor of Science in Business Administration/ Management & Leadership -
Franklin University
Associate of Applied Science in Business Management with Labor Studies focus -
Eastern Gateway Community College
Class B CDL -
Hamrick Truck Driving School
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