Crystal Shafer
Chattanooga,TN
Summary
Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
15
15
years of professional experience
Work History
Licensed Dispensing Optician
Stanton Optical
04.2023 - Current
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Achieved high-quality results with meticulous attention to detail during lens fitting procedures.
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
- Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
- Prepared detailed insurance claim submissions, ensuring timely reimbursements for both the practice and patients.
- Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
Dispensing Optician Apprentice
Walmart
09.2019 - 04.2023
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Streamlined inventory management with meticulous record-keeping and organization, reducing product loss and ensuring optimal stock levels.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Lead Pharmacy Technician
Walmart
11.2009 - 09.2019
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
High School Diploma -
Lookout Valley High School
Chattanooga, TNWalmart Apprenticeship Program
Chattanooga, TNSkills
- Professionalism and Ethics
- Motivational Skills
- Insurance Verification
- Retail Sales
- Insurance Billing Procedures
- Sales and Promotion Strategies
- Attention to Detail
- Managing Repairs
- Frame Selection Assistance
- Optical Dispensing Expertise
- Optical Measurements Accuracy
- Lens Recommendation Knowledge
References
- Kendyce Studdard (423) 903-1562
- Sam Burgess (229) 425-3437
- Tya Flippen (931) 200-9920
Timeline
Licensed Dispensing Optician
Stanton Optical
04.2023 - Current
Dispensing Optician Apprentice
Walmart
09.2019 - 04.2023
Lead Pharmacy Technician
Walmart
11.2009 - 09.2019
High School Diploma -
Lookout Valley High School
Walmart Apprenticeship Program