Phyllis Nguyen
Clarksville,TN
Summary
Dedicated Licensed Dispensing Optician with expertise in customer service, optical dispensing, and inventory management. Committed to delivering tailored eyewear solutions that enhance patient satisfaction and support operational efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Licensed Dispensing Optician
PDS Consultants
Clarksville, TN
05.2018 - Current
- Assessed patient vision needs and provided tailored eyewear solutions.
- Assessed individual patient needs and guided lens selection process to achieve optimal fit and comfort.
- Facilitated collaboration with optometrists to refine patient care strategies and achieve better treatment results.
- Ensured accuracy in documenting patient prescriptions and eyewear orders to support efficient operations.
Manager
Sears Optical
Clarksville
04.1998 - 04.2018
- Led team to achieve operational excellence through effective training and mentoring programs.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Implemented customer service initiatives, improving client satisfaction and retention rates.
- Developed strategic sales plans, driving revenue growth and market expansion efforts.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Hopkinsville High School
Hopkinsville, KYSkills
- Time management
- Professionalism and ethics
- Motivational skills
- Insurance verification
- Optical orders
- Inventory management
- Contact lens
- Insurance billing procedures
- Optical dispensing expertise
- Fashion sense
- Eyewear adjustment techniques
- Contact lens fitting
- Prescription interpretation proficiency
- Customer service
- Frame fitting
- Eyeglass repair
- Teamwork
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Patient confidentiality
- Team building
- Product knowledge
- Professionalism
- Follow-up care
- Quality control
Certification
- Licensed Dispensing Optician since 1995 . I can do total Fabrication of Glasses I worked making glasses 13 years
Timeline
Licensed Dispensing Optician
PDS Consultants
05.2018 - Current
Manager
Sears Optical
04.1998 - 04.2018
High School Diploma -
Hopkinsville High School
ABO NCLE Certified 1995
I have all certificates of both ABO and NCLE up to Current Date.