CRYSTAL SHEPHERD
New Albany,US
Summary
Result-driven professional with a strong history of surpassing sales targets and providing outstanding customer service. Skilled in event coordination and team management within dynamic settings. Focused on enhancing guest satisfaction and improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Bayhost
Topgolf Louisville
Louisville, US
03.2025 - Current
- Welcomed and assisted players, ensuring high-quality guest service in fast-paced entertaining environment
- Explained gameplay, scoring, equipment usage, and safety protocols clearly to groups
- Coordinated with team members to enhance collaboration during peak hours
- Hosted and managed large company events, birthday parties, Wedding parties and Bachelor parties
Manager/Printer
323ink
Jeffersonville, US
06.2022 - 02.2025
- Managed heat press production, ensuring order accuracy for schools and businesses
- Selected and retrieved inventory items to fulfill customer orders, ensuring timely delivery and satisfaction
- Coordinated with sales team to foster collaboration for problem solving and efficiency
Host
Bubba's 33
Clarksville, US
12.2021 - 07.2022
- Oversaw guest seating flow during busy periods.
- Managed operations during high-peak hours to enhance guest satisfaction.
- Arranged dining rooms and events to optimize guest experience.
- Trained and mentored new hosts.
- Coordinated pacing with kitchen staff to ensure timely meal delivery.
Jewelry Specialist
Dillard's
Clarksville, US
06.2021 - 01.2022
- Consistently exceeded monthly sales targets by 99% through product knowledge and persuasive selling techniques
- Collaborated with team to design merchandise displays that attracted more foot traffic and boosted sales
- Organized and maintained work environment to improve customer shopping experience
Education
High School -
Penn Foster
Scranton, PA01-2020
Skills
- Customer service excellence
- Customer relationship management
- Retail sales proficiency
- Point of sale management expertise
- Management skills
- Telephone communication
- Attention to detail
- Computer operation
- Youth engagement
- Event coordination
- Punctuality
Timeline
Bayhost
Topgolf Louisville
03.2025 - Current
Manager/Printer
323ink
06.2022 - 02.2025
Host
Bubba's 33
12.2021 - 07.2022
Jewelry Specialist
Dillard's
06.2021 - 01.2022
High School -
Penn Foster