Executed campus promotional outreach campaigns that increased leasing inquiries and property tour traffic.
Managed property social media accounts, increasing engagement by 20%.
Planned and coordinated four resident social events monthly to enhance community culture and engagement.
Led property tours for prospective tenants by showcasing apartments and amenities, exceeding sales targets and supporting revenue growth.
Provided high-volume customer service (50+ inquiries per day) via phone, email, and walk-ins, while maintaining CRM records and providing timely follow-up to drive applications.
Shift Lead
Playa Bowls
New Albany
01.2023 - 08.2025
Trained and onboarded new employees to ensure operational efficiency.
Applied creative problem-solving and negotiation skills to resolve customer concerns.
Oversaw opening and closing tasks, including managing invoices and daily sales records.
Helped in organizing local promotional events, representing the brand at community activities.
Education
Bachelor of Business Administration - Marketing, International Business
University of Cincinnati, Carl H. Lindner College of Business
Cincinnati, Ohio
12-2026
Skills
SEO and social media marketing
Brand activation and event marketing
Email marketing and promotional campaigns
Microsoft Excel, PowerPoint, and Word
CRM tools and Meta Ads Manager
Canva and Shopify proficiency
Instagram and TikTok management
Customer service excellence
Leadership and communication skills
Strategic planning expertise
Projects
Shopify eCommerce Website Development - Noz Sunscreen
University of Cincinnati Global Career Accelerator Program | Spring 2026
Built and launched a Shopify eCommerce website, optimizing landing pages and customer journey to improve conversion potential.
Conducted SEO keyword research using SEMrush to optimize product pages, meta descriptions, and site content.
Implemented A/B testing on call-to-action buttons and promotional messaging to evaluate improvements in conversion rates.
Created digital marketing assets including email campaigns, abandoned cart recovery flows, and promotional announcements.
Certification
SEMrush SEO certification, SEMrush Academy, [February 2026]
Timeline
Leasing and Sales Agent
Core Campus Management LLC, The Verge Apartments
08.2024 - Current
Shift Lead
Playa Bowls
01.2023 - 08.2025
Bachelor of Business Administration - Marketing, International Business
University of Cincinnati, Carl H. Lindner College of Business