Andrea Jambor-Remington

• Taking care of incoming calls from homneonwers, board members and real estate agents
• Making sure that all necessary information for the leasing application is gathered and submitted in timely manner
• Submitting leases to the board for approval and notifyling the tenants, agents and/or homeowners of the approval
• Communicating with the club or master association of the approved leases
• Promptly answering all email inquiries
• Providing all governing documents, by-laws and articles of corporation when requested
• Creating and sending out email notices for board of directors meetings, budget meeting and annual meetings
• Maintaining meeting calendar for the office

Providing general knowledge of the FMG producst/service

• Relationshinp with different Broker/Dealers and the specific compliance expectations
• Basic knowledge of web/print design resources

Client's Account Management

• Providing the highest level of ongoing support
• Respond and assist to number of inuiries by video conference, phone and/or email
• Keeping record of client interaction, details of the inquiries, comments and complaints
• Proactively manage personal workload

Coaching

• Providing comprehensive and expert advice in marketing and other specialized fields in FMG services
• Assist with onboarding new members, set clear goals and strategies with deadlines
• Help clients identify challanges, create strategies and continuously move their marketing forward
• Help with understanding technology that enhances the platform (i.e. SEO, PPC, Social Media, Google Analytics, etc.)

Project Management

• Manage all delagated communications and tasks
• make sure that all necessary items have been complated and that the project is completed on time

• Performing Front Office duties and acting as the Manager On Duty during assigned shifts.
• Direct interaction with guests as soon as they arrive at the hotel and throughout their stay.
• A liaison between guests and hotel bringing resolution to any unexpected displeasure with hotel rooms, amenities, or experiences.
• Assisting new employees through training of hotel systems and guest experience.
• Worked directly with other hotel departments to resolve any guest issues.

As an Office Manager my duties are, but not limited to:

• Coordinating and monitoring office operations to ensure company requirements are sufficiently met on daily basis
• Planning goals/objectives for office operations and identifying the necessary staff, equipment, funds that are required to attain the end results
• Providing qualified staff support and contributing to the needs of the organization
• Monitoring office procedures and resolving problems through collaboration with pertinent contacts and implementing changes as needed
• Managing bookkeeping for the company, including managing accounting software (Quickbooks), accounts receivable/payable
• Performing all aspects of Human Recourses such as payroll, benefits administration, company procedures, personnel issues and maintaining related confidential files.
• Working on Team members Handbook
• Coordinating and overseeing the completion of special projects as needed
• Scheduling appointments and office meetings as needed
• Coordinating travel and accommodation arrangements via phone and email correspondence, preparing related agendas for the company when required
• Ensuring the efficient operation of all office equipment, arranging routine and necessary maintenance when needed
• Maintaining the office supply inventory and ordering additional supplies as needed
• Performing other office tasks such as replenishing supplies, distributing mail, custodial duties...
• Helping create benefits program which includes profit sharing

• In charge of the scheduling for approximately 20 employees of the Front Office
• In charge of making sure that all rules and regulations are met in a correct and timely manner in accordance with Northwood Hospitality policies and procedures.
• Working directly with the Human Resources Team to develop and implement the Standard Operating Procedures and presenting them to the Front Office Team.
• Responsible for completing and presenting Team Performance Reviews.
• The complex nature of the hotel operations also allows me to work directly with the Food and Beverage Department, the Accounting Department, Reservations Manager, and Housekeeping to ensure that guests receive the best experience possible.
• Responsible for training new team members and making sure that we constantly have a great working environment, and a productive and successful team.

• Responsible for handling Front Office and administration duties.
• Direct communication with guests as soon as they arrive at the hotel making sure that all aspects of the reservation they have made are fulfilled.
• Room assignment and coordination with Housekeeping department.
• Making sure all of the guests celebrations, anniversaries, or on-site events, and amenities are fulfilled and delivered as arranged.
• Making new reservations or assisting and modifying existing reservations.
• Worked closely with other hotel departments to maintain efficient hotel operations.

• Performing all Front Office and Administrative duties to include but not limited to:
• Insuring all reservations are completed in a timely manner
• Mmaking sure that all aspects of contracts between outside agencies and the hotel are being fulfilled
• Ppreparing invoices for the agencies upon guest departure
• Handling all payments from guests upon arrival
• Completing room bookings and coordinating with Housekeeping.
• Represented the hotel as a ambassador for international tourism fairs with a focus on increasing occupancy and to promote the hotel experience.