Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Derosena

Fort Myers,FL

Summary

Well-qualified leasing consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience

Work History

Leasing Agent

Asset Living
04.2023 - Current
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.

Marketing Coordinator

Carpenter Homes LLC
10.2021 - 09.2022
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Organized logistics for marketing and proposal strategy meetings.
  • Boosted sales by designing and executing creative email marketing campaigns.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Answered general marketing department inquiries by email, phone, and mail.

Leasing Specialist

Reflections Apartment
03.2016 - 10.2019
  • Scheduled and took appointments, gave tours of apartment and property, scheduled and set up move-ins and move-outs, renovated apartments for new move in, planned and executed events, created and modified lease contracts, sent accounts to collections, disputed claims, created staff schedules, provided training
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.

Education

Bachelor's - Communications

University of South Florida
Tampa, FL
12.2019

Associate - Biotechnology

Palm Beach State College
Cape Coral, FL
05.2016

Skills

  • Yardi
  • Resman
  • Entrata
  • Property Management
  • Telecommunication
  • Marketing
  • Technical Support
  • Property reporting
  • Rent collection
  • Fair Housing Regulations
  • Microsoft Office
  • Communications
  • Property Leasing
  • Digital Marketing
  • Property Marketing
  • Bilingual
  • Customer service
  • Facebook Advertising
  • Sales
  • Supervising experience
  • Conflict management
  • Move-in coordination

Timeline

Leasing Agent

Asset Living
04.2023 - Current

Marketing Coordinator

Carpenter Homes LLC
10.2021 - 09.2022

Leasing Specialist

Reflections Apartment
03.2016 - 10.2019

Bachelor's - Communications

University of South Florida

Associate - Biotechnology

Palm Beach State College

Similar Profiles

CREATE PROFILE
Stephanie Derosena