Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Orwig

New Albany

Summary

Dynamic and results- driven leader with extensive experience at Life Time, driving operational excellence and financial management. Proven track record of leading high performing teams, driving multi- million- dollar revenue growth, and optimizing operational efficiency in the fitness and wellness industry. Expertise in P&L management, business development, and customer experience, with a focus on increasing membership retention and maximizing profitability. Adept at developing strategic initiatives, streamlining processes, and fostering a strong team culture to exceed business objectives. Passionate about delivering exceptional service and creating an engaging environment that promotes both financial success and member satisfaction.

Overview

20
20
years of professional experience

Work History

Lead General Manager

Life Time
08.2016 - 03.2025
  • Directed overall operations of a high-performing, multi-million-dollar club, overseeing revenue generation, expense control, and contribution margin to. drive profitability.
  • Managed P&L with full accountability for achieving financial targets, optimizing operational costs, and maximizing revenue streams, including membership acquisition and retention, and multiple In Center businesses.
  • Led cross-functional teams in executing complex projects from inception through completion, ensuring all milestones were met on time and within budget parameters.
  • Led, coached, and developed a team of brand leaders and team members to deliver exceptional member experiences and uphold brand standards.
  • Implemented strategic initiatives to increase member retention, improve operational efficiency and enhance club performance.
  • Analyzed key performance metrics, market trends, and comprehensive data to inform business strategies and drive continuous double digit growth.


Senior Lead General

Life Time
12.2024 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted in developing operational strategies to enhance efficiency and member satisfaction
  • Provided excellent customer service by addressing member concerns and facilitating a positive experience.

Senior Training Department Head- Personal Trainer

Life Time
02.2005 - 08.2016
  • Recruited, onboarded, and developed top -tier fitness professionals, ensuring high performance and retention.
  • Led and managed the personal training department, overseeing a team of trainers to drive revenue growth and enusure exceptional member expereinces.
  • Implemented sales and marketing startegies to increase personal training engagement and maximize client acquisition.
  • Monitored key performance metrics, provided coaching, and esnured trainers delivered science based, resluts- driven programs.
  • Collaborated with club leadership to align training services with overall business objectives and member needs.

Education

Bachelor of Arts - Health And Fitness Management

Capital University
Columbus, OH
05-2005

Skills

  • Leadership & Team Development
  • P&L and Financial Management
  • Sales & Business Growth
  • Operational Excellence
  • Customer Experience & Retention
  • Marketing & Brand Development
  • Compliance & Risk Management
  • Conflict Resolution & Problem Solving
  • Technology & Ssytems

Timeline

Senior Lead General

Life Time
12.2024 - 02.2025

Lead General Manager

Life Time
08.2016 - 03.2025

Senior Training Department Head- Personal Trainer

Life Time
02.2005 - 08.2016

Bachelor of Arts - Health And Fitness Management

Capital University

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Jessica Orwig