Salvador Orendain
Tucson,AZ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Woodspring Suites
05.2021 - Current
- I got hired by Hotel Management and Consulting to be the General Manager of the first Woodspring Suites in Tucson by Choice Hotels
- I oversaw making sure that the construction of the hotel and punch list was completed up to the timeline that was projected
- Successfully prepared and organized the grand opening of the property making it one of the best in the Tucson Marketplace area since the business opened according to the neighbors that visited the event
- I recruited, trained, and coached our team
- Training had to happen before the system was even installed so had to train them as I was still being trained in the system as well
- After 60 days of opening reach 14 consecutive nights of selling out with an average Occupancy of 85% for the first year
- Multiple months awarded the reward of the top property since opening by reaching our online review goals and social media
- The District Manager position for my area was offered to me by my CEO
- I had to reject the offer at this moment due to not being able to relocate at the moment
- Training property, I was selected to train the new General Managers as they get hired with our company to onboard them and certify them in two weeks.
General Manager
Studio 6 G6 Hospitality LLC.
05.2008 - 05.2021
- Ran the Property as GM for a period of 11 months while I was still an OPS Manager successfully maintaining Quality Scores, Pass Audit for the first time since 2006
- Customer Relations Scores finished the year with a record for the property of zero complaints
- Finish the year in the Top 3 Overall Service Medallia First-year nominated for GM of the year
- Produced a year of zero complaints for the year reaching #1 for the company and the area
- Medallia Scores reached the highest Score in the Company 8.5
- Awarded GM of the year for the Area
- Our property scored 93% in the audit program which is the highest score for the property since it was opened
- Promoted to be a Trainer for new managers that join the company
- I also mentored two other Studio 6 locations; I was Awarded General Manager of the Year for the Region
- I finished the year with an 8.6 Overall Experience and Staff Friendliness of 9.1
- I Promoted 2 Welcome Team members to MOD
- Become MIT OJT Trainer by application
- Trip Advisor finished the year at position #65 sharing the spot with resorts and hotels, Competition ends the year at #102
- I was the go-to person covering for my DO when my peers needed help with best practices for Medallia
- I was Named GM of the year for the area
- The Director of Operations for my area selected me to apply for a new company pilot program to develop General Managers called the “Leadership Program” 30 General Managers were selected and only 10 were selected for the program and I was one of them
- I was also selected to be the trainer for the first time for the new Director of operations on my property
- I have also helped my director of operations to oversee 2 properties in the Phoenix market and within our Region, UT, NM, and NM
- I have also been traveling to those properties to do follow-up visits and reinforce our company standards
- I was selected to be the trainer for our newest addition in Latin America in Mexico
- I oversaw showing how our company standards worked in the extended stay segment
- I attended a regional company meeting and did a presentation to all the operations managers in the company on how to improve your community reputation and community involvement
- In 2020 I finished the year in the Top 5 in the company in Spot 4 only Studio 6 location that made it to this list
- Our property was awarded a TripAdvisor Certificate of Excellence for the first time in our brand
- I was attending the regional biweekly call with the Regional Vice President of Studio 6 and the Directors of Operations providing feedback on things that will work for the organization as a General Manager.
Education
Certificate in Business Management - Business
Eller Business Certificate
Tucson, AZ05.2018
No Degree - International Business
Pima Community College
Tucson05.2004
Skills
- Microsoft
- Teams & One Drive
- PMS Hotel Key/ Jonas Chorum/Choice Advantage
- Workday
- Paycor
- Dayforce
- Hiring Platforms Indeed
- Star Report Analysis
- P&L analysis and Forecast
- Online Reputation Control
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Effective leader
- Team Player
Accomplishments
- Named "Manager of the Year" in 2014
Certification
- Sales training with the Sales Regional Manager
- Certified Coach for Managers
- Certified Field Trainer for Managers
- Certified On-the-Job Trainer
- Leadership Program
Awards
- General Manager of the year 2011
- General Manager of the year 2013
- General Manager for the year 2014
- TripAdvisor Certificate of Excellence 2017
- Gold Choice award for 2022
- Gold Choice award for 2023
Languages
Spanish
Full Professional
References
References upon request
Timeline
General Manager
Woodspring Suites
05.2021 - Current
General Manager
Studio 6 G6 Hospitality LLC.
05.2008 - 05.2021
Certificate in Business Management - Business
Eller Business Certificate
No Degree - International Business
Pima Community College
- Sales training with the Sales Regional Manager
- Certified Coach for Managers
- Certified Field Trainer for Managers
- Certified On-the-Job Trainer
- Leadership Program
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