Crystal Shetley
Union,South Carolina
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Retirement Services Representative
Empower Retirement Services
02.2022 - 03.2025
- Answering incoming telephone calls regarding employer-sponsored retirement plans from participants, employers and third-party plan specialists.
- Assist callers with general maintenance of policies to include updating participant information, plan inquiries, research requests and beneficiary information.
Customer Service Representative
1ST FRANKLIN FINANCIAL
07.2020 - 02.2022
- Maintain customer confidential accounts and process small loans application.
- Assist in the processing of accident/health or life insurance claims that may arise from active accounts.
- Maintaining contact with customers for collections and assistance with loan products offered by the company.
Customer Service Insurance Representative
STATE FARM
01.2018 - 07.2020
- Maintain regular contact with customers regarding billing.
- Assist customers with auto/fire/life insurance policies.
- Aid customers in making changes to active policies that best benefit the customer’s needs.
911 Telecommunicator
SALUDA COUNTY SHERIFF’S OFFICE
03.2009 - 08.2011
- Operate multi-line telephone system and alerting system.
- Translate information to appropriate department.
- Determine and assign the level of a call and enter data from call into a computer aided dispatch system.
- Receive and respond to a variety of emergency and non-emergent calls.
Education
High School -
Chapin High School
06.2003
Skills
- Effective verbal and written communication
- Experienced in file and record management
- Experienced in accurate verbal and written transcription
- Customer service
- Active listening
- Data entry
- Client support experience
- Conflict resolution
- Complaint handling
- Payment processing
Timeline
Retirement Services Representative
Empower Retirement Services
02.2022 - 03.2025
Customer Service Representative
1ST FRANKLIN FINANCIAL
07.2020 - 02.2022
Customer Service Insurance Representative
STATE FARM
01.2018 - 07.2020
911 Telecommunicator
SALUDA COUNTY SHERIFF’S OFFICE
03.2009 - 08.2011
High School -
Chapin High School
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