Crystal Shotwell
Indianapolis,IN
Summary
Experienced in environmental services with a focus on maintaining cleanliness and sanitation in various settings. Responsibilities included cleaning and sanitizing patient rooms, bathrooms, and public areas, ensuring adherence to prescribed procedures. Demonstrated attention to detail through thorough inspections of completed work and prompt responses to housekeeping requests. Maintained cleaning equipment and reported maintenance needs to supervisors, contributing to a safe and hygienic environment.
Overview
5
5
years of professional experience
Work History
Environmental Services Housekeeper
Clearvista Lake Health Campus
Indianapolis, IN
11.2023 - Current
- Responded promptly to customer inquiries regarding services provided by the department.
- Attended required training sessions related to housekeeping tasks.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Vacuumed carpets and upholstered furniture.
- Dusted furniture, pictures, window sills and other surfaces.
- Swept, mopped, scrubbed and waxed floors.
- Maintained cleaning equipment in a clean and orderly fashion.
- Emptied trash cans and replaced liners as needed.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Maintained floors with regular sweeping, mopping and vacuuming.
Housekeeper
Westminster Village North
Indianapolis, IN
10.2021 - 11.2023
- Scrubbed kitchen appliances, countertops and fixtures.
- Responded to requests from guests regarding housekeeping needs.
- Provided information about hotel services upon request from guests.
- Sanitized all areas of the hotel lobby and public restrooms.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Emptied trash receptacles throughout the property.
- Disinfected telephones, light switches and other frequently touched objects.
- Organized closets with hangers for guests' clothing items.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
Store Manager
Dollar Tree
Indianapolis, Indiana
03.2020 - 09.2021
- Managed daily banking activities such as deposits and withdrawals.
- Established customer service standards and monitored staff compliance.
- Developed relationships with suppliers to negotiate better prices.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
High School Diploma -
Arlington High School
Indianapolis, Indiana05-2009
Skills
- Customer service
- Cleaning procedures
- Time management
- Attention to detail
- Team collaboration
- Quality assurance
- Problem solving
- Relationship building
- Communication skills
- Washing windows
- Sanitization techniques
- Vacuuming and sweeping
- Linen replenishment
- Deep cleaning
- Bathroom cleaning
- Hardworking
- Mopping and sweeping
- Teamwork
Timeline
Environmental Services Housekeeper
Clearvista Lake Health Campus
11.2023 - Current
Housekeeper
Westminster Village North
10.2021 - 11.2023
Store Manager
Dollar Tree
03.2020 - 09.2021
High School Diploma -
Arlington High School