Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Silva

Palmdale,CA

Summary

Dynamic Product Flow Specialist at Best Buy with a proven track record in enhancing customer satisfaction through expert problem-solving and efficient order processing. Skilled in team collaboration and analytical thinking, I successfully implemented training programs that boosted employee retention and improved overall performance.

Overview

7
7
years of professional experience

Work History

Product Flow Specialist

Best Buy
11.2021 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.

Leader

Yogurtland
03.2020 - 03.2021
  • Removed trash, debris and other waste materials from premises.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assessor

C and L Rainbow
03.2018 - 02.2021
  • Documented condition and special features to provide accurate estimations.
  • Contributed to the establishment of fair market values by analyzing a variety of factors including location, age, size, condition, zoning restrictions, and comparable sales data.
  • Conducted field inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
  • Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.

Education

Associate of Arts - RAT Technology

Antelope Valley College
Lancaster, CA
01-2028

High School Diploma -

Antelope High School
Lancaster, CA
06-2021

Skills

  • Customer relations
  • Expert problem solving
  • Team collaboration
  • Money handling
  • Problem-solving
  • Analytical thinking
  • Picking and processing
  • Documentation management
  • Heavy lifting
  • Cash handling
  • Workplace cleanliness
  • Time management

Languages

Spanish
Limited Working

Timeline

Product Flow Specialist

Best Buy
11.2021 - Current

Leader

Yogurtland
03.2020 - 03.2021

Assessor

C and L Rainbow
03.2018 - 02.2021

Associate of Arts - RAT Technology

Antelope Valley College

High School Diploma -

Antelope High School

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Crystal Silva