Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Sims

ATTALLA,AL

Summary

Proven leader in financial operations, adept at cash handling and management, showcased during tenure at Regions Bank. Excelled in delivering exceptional customer service, significantly enhancing client satisfaction. Demonstrated professionalism and courtesy, effectively balancing cash drawers with precision, and fostering positive customer relationships. Skilled in stress tolerance, ensuring smooth transaction processing and operational efficiency.

Overview

21
21
years of professional experience

Work History

Assistant Manager/ Teller Lead

PNC Bank
05.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Prior Authorization Specialist

CVS/caremark
09.2020 - 12.2021
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Analyzed medical records and other documents to determine approval of requests for authorization.
  • Verified eligibility and compliance with authorization requirements for service providers.

Document Specialist

C and J Financial
12.2016 - 09.2019
  • Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
  • Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
  • Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.

Teller / Over Operations

Regions Bank
09.2003 - 12.2016
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

Southside High School
Southside AL
05.2000

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Approachable
  • Positive
  • Cash handling and management
  • Friendly
  • Transaction processing accuracy
  • Cash handling expertise
  • Relationship building and management
  • Patience and Empathy
  • Stress Tolerance

Timeline

Assistant Manager/ Teller Lead

PNC Bank
05.2022 - Current

Prior Authorization Specialist

CVS/caremark
09.2020 - 12.2021

Document Specialist

C and J Financial
12.2016 - 09.2019

Teller / Over Operations

Regions Bank
09.2003 - 12.2016

Southside High School

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Crystal Sims