Crystal Singletary
Bladenboro,NC
Summary
Experienced office administrator with strong leadership and customer service skills seeking a growth-oriented company to utilize expertise.
Overview
5
5
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE II
ALIGHT SOLUTIONS
05.2021 - Current
- Manage large number of incoming calls related to healthcare spending accounts and plan provisions related to the account types
- Build sustainable relationships and trust with customers through open and interactive communication
- Identify and assess customers' needs to achieve a positive resolution.
CUSTOMER CARE REPRESENTATIVE
MEDCOST
05.2019 - 05.2021
- Served members and healthcare providers by providing accurate health benefits and claims details
- Processed a large number of medical claims as related to medical and dental insurance
- Researched and created strategic resolutions to concerns of members and healthcare providers.
Education
ASSOCIATE OF MEDICAL OFFICE MANAGEMENT -
KAPLAN/PERDUE UNIVERSITY
08.2013
HIGH SCHOOL DIPLOMA -
NORTH FORSYTH HIGH SCHOOL
06.1994
Skills
- Management
- Strategic planning
- Collaboration
- Communication
- Active listening
- Verbal communication
- Empathy
- Leadership
- Integrity
- Promotion
- Excellence
- Quality prioritization
- Transparent
- Accountable
- Accessible
- Reliable
- Payment Processing
- Data Entry
- Customer Service
- Problem Resolution
- Administrative and Office Support
References
References available upon request.
Timeline
CUSTOMER CARE REPRESENTATIVE II
ALIGHT SOLUTIONS
05.2021 - Current
CUSTOMER CARE REPRESENTATIVE
MEDCOST
05.2019 - 05.2021
ASSOCIATE OF MEDICAL OFFICE MANAGEMENT -
KAPLAN/PERDUE UNIVERSITY
HIGH SCHOOL DIPLOMA -
NORTH FORSYTH HIGH SCHOOL