Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Crystal Singletary

Bladenboro,NC

Summary

Experienced office administrator with strong leadership and customer service skills seeking a growth-oriented company to utilize expertise.

Overview

5
5
years of professional experience

Work History

CUSTOMER CARE REPRESENTATIVE II

ALIGHT SOLUTIONS
05.2021 - Current
  • Manage large number of incoming calls related to healthcare spending accounts and plan provisions related to the account types
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Identify and assess customers' needs to achieve a positive resolution.

CUSTOMER CARE REPRESENTATIVE

MEDCOST
05.2019 - 05.2021
  • Served members and healthcare providers by providing accurate health benefits and claims details
  • Processed a large number of medical claims as related to medical and dental insurance
  • Researched and created strategic resolutions to concerns of members and healthcare providers.

Education

ASSOCIATE OF MEDICAL OFFICE MANAGEMENT -

KAPLAN/PERDUE UNIVERSITY
08.2013

HIGH SCHOOL DIPLOMA -

NORTH FORSYTH HIGH SCHOOL
06.1994

Skills

  • Management
  • Strategic planning
  • Collaboration
  • Communication
  • Active listening
  • Verbal communication
  • Empathy
  • Leadership
  • Integrity
  • Promotion
  • Excellence
  • Quality prioritization
  • Transparent
  • Accountable
  • Accessible
  • Reliable
  • Payment Processing
  • Data Entry
  • Customer Service
  • Problem Resolution
  • Administrative and Office Support

References

References available upon request.

Timeline

CUSTOMER CARE REPRESENTATIVE II

ALIGHT SOLUTIONS
05.2021 - Current

CUSTOMER CARE REPRESENTATIVE

MEDCOST
05.2019 - 05.2021

ASSOCIATE OF MEDICAL OFFICE MANAGEMENT -

KAPLAN/PERDUE UNIVERSITY

HIGH SCHOOL DIPLOMA -

NORTH FORSYTH HIGH SCHOOL

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Crystal Singletary