Dana Livsey
Jarrell,USA
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
11
11
years of professional experience
Work History
Customer Care Representative II
New American Funding
09.2022 - Current
- Handles phone calls and correspondence from customers according to department policies and procedures, applicable government, and investor guidelines.
- Responsible for prompt and accurate response to customer’s mortgage servicing questions and concerns. Ensures that borrower inquiries, disputes and complaints are handled within specified timelines and CFPB Guidelines.
- Completes daily work activities to meet operational requirements and goals. Assists with Service Release and Escrow explanation call backs.
Surgical Scheduler/Coordinator
Ascension Seton
01.2018 - 03.2022
- Obtain and verify insurance, authorization, and precertification. Coordinate hospital and surgery schedules. Managing Physician Calendars
- Schedule and coordinate patient surgical procedures and confirmed necessary demographic, billing, and insurance information entered into medical records
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
Customer Loan Specialist
Mr Cooper Mortgage
04.2015 - 01.2018
- Enrolled and set clients up on programs to help bring loan current and avoid foreclosure.
- Initiates “early delinquency” contact with borrower to discuss the reason for the delinquency and determine the borrower’s financial ability, intent and recommend appropriate retention solutions, when appropriate.
- Explained Escrow, performed follow up and research tasks to ensure problem resolution.
Education
Business Administration
Austin Community College
01.2017
Medical Assisting Diploma - undefined
Everest Institute
01.2009
Accounting Track
Griffin Technical College
01.2007
Skills
- Project management
- Data analysis
- Communication
- Organization
- Problem-solving
- Management
Timeline
Customer Care Representative II
New American Funding
09.2022 - Current
Surgical Scheduler/Coordinator
Ascension Seton
01.2018 - 03.2022
Customer Loan Specialist
Mr Cooper Mortgage
04.2015 - 01.2018
Medical Assisting Diploma - undefined
Everest Institute
Accounting Track
Griffin Technical College
Business Administration
Austin Community College