Crystal Smith
Pocomoke City,MD
Summary
Organized and personable individual with a background in managing staff, driving sales, and providing exceptional customer service. Excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager - Operations
Dollar Tree
Pocomoke City, US
12.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server/Cashier
Our Place Family Restaurant and Pizzeria
Pocomoke City, US
05.2014 - 07.2015
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Sales Associate-Deli
Walmart Supercenter
Pocomoke City, US
08.2013 - 01.2014
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Assisted customers with selecting products from the deli case or menu board.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Student Aide Volunteer
Pocomoke High School
Pocomoke City, US
08.2012 - 12.2012
- Basic knowledge of office machines to run copies, print worksheets, and grade Scranton answer sheets
- Supported classroom teachers by managing files, preparing materials and updating records.
- Enforced rules for behavior and procedures to maintain order among class.
- Assisted Teaching staff with implementing lessons and activities for full classes and small groups.
- Sorted and shelved books to help manage materials and free up teachers for more important work.
- Guided and encouraged students to develop positive attitudes toward learning.
- Tutored students in course material to improve comprehension.
- Notified instructors of errors or problems with assignments.
- Graded exams, assignments and essays and recorded grades.
Clerical Assistant Volunteer
Pocomoke City Chamber of Commerce
Pocomoke City, US
05.2012 - 08.2012
- Provided friendly customer service including; greetings and answered any visitor questions
- Minor janitorial services
- Basic web development (HTML/CSS)
- Basic graphic design (GIMP/Photoshop)
- Proficiency with Microsoft Word, Office, Excel, Outlook
- Assisted with filing and organizing documents in the office.
- Provided assistance to staff with administrative tasks such as photocopying and scanning of documents.
- Answered phone calls, directing inquiries to appropriate personnel.
- Organized mailings and handled incoming and outgoing packages.
- Composed letters, memos, reports and other correspondence for staff members.
- Updated office supplies inventory on a regular basis to ensure that there is enough stock for daily operations.
- Sorted through large amounts of paperwork quickly and accurately.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Maintained positive working relationship with fellow staff and management.
- Assisted with set up for social events and food deliveries.
Volenteer Kid Councilor (After-School Program)
YMCA
Pocomoke City, US
01.2009 - 12.2009
- Assisted with meal preparation and clean up during snack and lunch times.
- Welcomed participants and directed to assigned areas.
- Tracked attendance, checking off present individuals.
- Developed and maintained relationships with parents and guardians, providing updates and addressing concerns.
- Managed inventory and maintenance of supplies, ensuring resources were available and in good condition.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Helped maintain cleanliness within the facility by organizing toys, supplies and equipment after use.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Motivated students to stay focused and engaged during lessons.
- Provided homework help and test preparation strategies to improve study habits and test-taking skills.
- Offered support and strategies for students with learning disabilities to achieve academic success.
Education
Some college - General Studies
Wor-Wic Community College
Salisbury, MD08.2014
High school diploma or GED - General Studies
Pocomoke High School
Pocomoke City, MD06.2013
Skills
- Microsoft PowerPoint, Excel, Office and Word
- HTML and CSS proficiency
- Retail Management
- Team Management
- Stock management
- Operations Oversight
- Store Organization
- Records Management
- Problem-Solving
- Store Opening and Closing
- Billing
- Customer Service Management
- Incident Reports
- Transaction Processing
- Relationship building and management
- Performance Evaluations
- Scheduling Coordination
- Records Maintenance
- Attention to Detail
- Hiring and Training
- Tile and Stone Cutting
- Tile Laying and Finishing
- Food Handling
Personal Information
Work Permit: Authorized to work in the US for any employer
Volunteered at various animal refuges, rescues and state parks. Have been around and helped care for wild animals since a young child.
Additional information - Experience
20+ Years Farm Hand/Animal Handling Experience (Unlicensed/Uncertified), 10+ Years Experience in Child Care (Unlicensed/Uncertified)
Timeline
Assistant Store Manager - Operations
Dollar Tree
12.2023 - Current
Server/Cashier
Our Place Family Restaurant and Pizzeria
05.2014 - 07.2015
Sales Associate-Deli
Walmart Supercenter
08.2013 - 01.2014
Student Aide Volunteer
Pocomoke High School
08.2012 - 12.2012
Clerical Assistant Volunteer
Pocomoke City Chamber of Commerce
05.2012 - 08.2012
Volenteer Kid Councilor (After-School Program)
YMCA
01.2009 - 12.2009
Some college - General Studies
Wor-Wic Community College
High school diploma or GED - General Studies
Pocomoke High School