Crystal Smith
Fort Worth,TX
Summary
Dynamic Mental Health Technician with experience at Well Bridge, skilled in crisis intervention and patient rapport building. Proven ability to enhance patient well-being through compassionate care and effective communication. Proficient in medical records management and invoicing, ensuring accuracy and compliance while fostering a supportive environment for recovery.
Overview
5
5
years of professional experience
Work History
Mental Health Technician
Well Bridge
Plano, TX
04.2020 - 11.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Billing Representative
Comcast
Chattanooga, TN
05.2020 - 08.2024
- Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Enhanced overall departmental performance by proactively sharing best practices, tips, and lessons learned from daily billing activities with colleagues.
Mental Health Technician
Haven Healthcare
Frisco, TX
12.2024 - 04.2025
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
Education
Ooltewah
Skills
Insurance claims
Medical office administration
Invoicing expertise
Business office administration
Account monitoring
Data entry experience
Customer relations skills
Medical Records Management
Payment collection
Collections understanding
Timeline
Mental Health Technician
Haven Healthcare
12.2024 - 04.2025
Billing Representative
Comcast
05.2020 - 08.2024
Mental Health Technician
Well Bridge
04.2020 - 11.2024
Ooltewah