Crystal Spegal

• Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
• Introduced proactive measures for identifying potential escalations before they occurred, allowing for early intervention and resolution when possible.
• Streamlined escalation processes for quicker issue resolution and improved customer experience.
• Implemented new training programs to equip team members with skills necessary for handling challenging situations effectively.

Handle customer calls for billing and service issues. Cross sales new service and existing

All troubleshooting for service and device issues. International issues and billing.

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Monitored cash drawers in Number checkout stations to verify adequate cash supply.