Crystal Sprout
Work Preference
Summary
Results-driven team lead specializing in operational efficiency, team collaboration, and customer engagement. Demonstrated expertise in coordinating production schedules and improving service quality. Committed to fostering a positive team environment and achieving organizational goals.
Overview
30
30
years of professional experience
Work History
Deli/Bakery Team Lead
Walmart
Leesburg, FL
07.2025 - Current
- Coordinated daily production schedules to align with customer demand.
- Engaged customers by providing tailored product recommendations and assistance.
- Enforced company policies while promoting a collaborative team environment.
- Maintained a clean and organized workspace to support operational efficiency.
Overnight Team Lead
RaceTrac
Lady Lake, Florida
05.2025 - 07.2025
- Supervised overnight team operations ensuring smooth workflow and efficient service.
- Coordinated with team members to uphold cleanliness and safety standards, ensuring a safe environment for all.
- Led overnight team members, providing guidance and support to enhance team cohesion and performance.
- Administered disciplinary actions in accordance with company policies, fostering a culture of accountability and compliance.
Control Room Operator
Lake County Sheriff's Office
Tavares, Florida
06.2024 - 05.2025
- Monitored communication systems to ensure timely emergency responses and accurate incident reporting.
- Maintained situational awareness through constant surveillance of monitoring screens to support prompt decision-making.
- Documented calls and incidents in control room logs to maintain comprehensive records for future reference.
- Collaborated with team members to ensure smooth operation of control room functions.
Team Lead
Walgreens
The Villages, Florida
06.2021 - 06.2024
- Led team of associates in operational tasks and customer service to ensure smooth daily operations.
- Delegated tasks aligning with individual skill sets to optimize team performance.
- Monitored team progress and enforced deadlines.
- Conducted regular team meetings to communicate goals and updates.
- Resolved customer complaints to improve overall satisfaction and foster positive relationships.
Assistant Manager
Circle K
Leesburg, FL
03.2020 - 06.2021
- Supervised daily operations, ensuring adherence to company policies and smooth workflow.
- Trained new staff on operational procedures and customer service excellence.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Managed customer service inquiries and complaints, enhancing resolution efficiency and customer satisfaction.
- Delegated tasks to staff, establishing clear priorities and goals to optimize team performance.
Store Manager
Stripes Convenience Store
Odessa, Texas
07.2019 - 03.2020
- Managed daily store operations, ensuring adherence to company policies and smooth workflow.
- Supervised staff scheduling and trained employees, enhancing customer service standards.
- Organized inventory management and conducted regular stock audits for accuracy.
- Resolved customer complaints, fostering a positive shopping experience and customer loyalty.
Store Manager
Vitamin Shoppe
Midland, Texas
05.2018 - 07.2019
- Coordinated staff scheduling and trained employees to meet customer service standards.
- Implemented promotional displays to enhance product visibility and drive sales.
- Addressed customer complaints to uphold a positive shopping experience.
- Oversaw cash handling procedures and ensured accurate register operations.
Store Manager
Kirkland’s
Midland, Texas
02.2017 - 05.2018
- Supervised staff scheduling and trained employees to meet customer service standards, improving overall customer satisfaction.
- Implemented promotional displays to enhance product visibility, resulting in increased foot traffic and sales.
- Monitored cash handling procedures and ensured proper register operations.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints promptly, ensuring a positive shopping experience and fostering customer loyalty.
Store Manager
Shopko Hometown
Kermit, Texas
11.2015 - 02.2017
- Supervised staff scheduling and trained employees to enhance customer service standards.
- Managed daily store operations, ensuring adherence to company policies for seamless customer experiences.
- Resolved customer complaints efficiently, maintaining a positive shopping experience.
- Monitored cash handling procedures, ensuring accuracy and efficiency in register operations.
Store Manager
General Nutrition Center, GNC
Clinton, IA
06.2007 - 11.2015
- Managed daily store operations, ensuring adherence to company policies for consistent service.
- Supervised staff scheduling and trained employees to enhance customer service quality.
- Organized inventory management and conducted regular stock audits for accuracy.
- Resolved customer complaints efficiently, fostering customer loyalty and satisfaction.
Police Officer
Savanna Police Department
Savanna, Illinois
04.2004 - 04.2006
- Enforced laws and regulations, enhancing public safety and community trust.
- Responded to emergency calls and incidents, providing immediate assistance.
- Patrolled designated areas to deter crime and promote community trust.
- Prepared detailed reports on incidents and arrests, ensuring accurate documentation for legal processes.
- Provided security at public events, fostering a safe environment for community engagement.
Soldier
United States Army
Fort Hood, Texas
05.1996 - 03.2000
- Executed orders and mission directives with professionalism and compassion in high-stress environments.
- Gained proficiency in small arms handling, maintenance, and accountability.
- Demonstrated strong work ethic, commitment to duty, and punctuality in all assigned tasks.
Education
High School Diploma -
Ellsworth Senior High School
Ellsworth, WI01-1994
Skills
- Food preparation
- Inventory management
- Health regulations
- Team leadership
- Customer engagement
- Relationship management
Timeline
Deli/Bakery Team Lead
Walmart
07.2025 - Current
Overnight Team Lead
RaceTrac
05.2025 - 07.2025
Control Room Operator
Lake County Sheriff's Office
06.2024 - 05.2025
Team Lead
Walgreens
06.2021 - 06.2024
Assistant Manager
Circle K
03.2020 - 06.2021
Store Manager
Stripes Convenience Store
07.2019 - 03.2020
Store Manager
Vitamin Shoppe
05.2018 - 07.2019
Store Manager
Kirkland’s
02.2017 - 05.2018
Store Manager
Shopko Hometown
11.2015 - 02.2017
Store Manager
General Nutrition Center, GNC
06.2007 - 11.2015
Police Officer
Savanna Police Department
04.2004 - 04.2006
Soldier
United States Army
05.1996 - 03.2000
High School Diploma -
Ellsworth Senior High School