CRYSTAL STEPHENS
David Kruer and Company
South Webster,OH
28
years of professional experience
Experienced Paralegal with over a decade in retail merchandising, focused on enhancing customer satisfaction and driving profitability. Skilled in creating impactful product displays and managing inventory to optimize sales performance. Committed to fostering positive customer experiences and embracing continuous professional growth.
Work History
Paralegal
10 Years- Reviewed case files and verified accuracy of legal documents before filing deadlines.
- Managed docket calendars, court dates, and attorney scheduling to support case workflow.
- Trained junior staff on filing procedures, case management, and document organization.
- Improved office processes for intake, records control, and deadline tracking.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Sales Associate
5 Months- Served as a sales associate, cashier, and service desk associate. This job consisted of many responsibilities. Organized tasks, communicated effectively, and fostered positive relationships with coworkers and customers to enhance service quality. Assisted in store setup and grand opening, contributing to establishment of successful operations as an associate.
- Assisted customers with product selection, project guidance, and special-order requests.
- Processed sales, returns, and exchanges accurately through point-of-sale system.
- Maintained organized merchandise displays and seasonal product presentation standards.
Paraprofessional
1 Year 7 Months- Supported one student in achieving academic success through tailored assistance. Organization and communication were what made this job successful. I helped by making sure my student understood the assignment, took notes alongside my student in case they missed anything, kept them organized and on task. I also helped with their physical needs; pushing them in a wheelchair when needed, made sure they were walking the required amount a day to keep their muscles constantly engaged. Not only did I just work with this one student, I went from classroom to classroom. While in these classrooms I helped the teachers when needed and other students when needed.
- Supported classroom instruction by reinforcing lessons and guiding students through assigned activities.
- Assisted teachers with IEP accommodations and individualized learning plans.
- Monitored student behavior and redirected disruptions to maintain a productive learning environment.
Ship From Store
1 Year 7 Months- Print, Pick and Ship between 50-200 orders a day
- Ordered and restocked supplies to ensure availability for operations
- Print, pick. and Ship between 50-200 orders a day
- Collaborated effectively with team members to achieve goals
- Be able to help wherever needed in the store Check out and make sure the customers were leaving the store happy and wanting more
Reordering associate
1 Year 5 Months- Pre Ordering merchandise for sales
- Pre-ordered merchandise to ensure availability for sales
- Coordinated timely arrival of items to align with sales schedules
- Making sure the items arrive in proper time for each sale
- Completed final review of merchandising orders to ensure accuracy
ICS, Cosmetics Department Manager, Customer Service Manager
2 Years 4 Months- Scan departments and pull from risers and back rooms to restock the departments
- Scan Cosmetics to keep proper counts and inventory
- Implemented strategies to minimize shrinkage in Cosmetics department.
- Organize and keep a proper inventory count of items in the back room for each department
- Prepare and make sure the department was staffed at all times
- Made sure that we were properly staffed for the check outs
- Maintained a clean and presentable check out area
- Helped develop a plan of actions to improve moral of our staff
- Developed a plan to improve staff morale
- Created plan of action to drive sales growth
Cashier, Floor Associate
2 Years 6 Months- Provided assistance to customers with their inquiries
- Ensured customer satisfaction to encourage repeat visits.
- Stocked and maintained a clean front register
- Stocked and maintained a clean sales floor
- Delivered exceptional customer service to enhance experience
- Filled in neighboring departments
- Drove a 50% reduction in shoplifting through heightened awareness and proactive intervention.
- Exceeded daily sales targets, averaging over $8,000 in sales.
Education
High School Diploma
Associates - Business Administration
Skills
Organizational
Communication skills
Customer Service
Time management
Multitasking
Professional
Typing speed (65-72 wpm)
Fast Learner
Computer Skills
Cash handling accuracy
Employee scheduling
Loss prevention
Store planning
Superb sales
Merchandising
Ordering
Display design
Section name
CRYSTAL STEPHENS
Timeline
Paralegal
David Kruer and Company
10.2016 - CurrentRead More
Sales Associate
Pat Catans
05.2016 - 10.2016Read More
Paraprofessional
Portsmouth Schools
10.2014 - 05.2016Read More
Ship From Store
Sierra Trading Post
10.2012 - 05.2014Read More
Reordering associate
AAFES
06.2008 - 11.2009Read More
ICS, Cosmetics Department Manager, Customer Service Manager
Walmart
11.2000 - 03.2003Read More
Cashier, Floor Associate
Walmart
05.1998 - 11.2000Read More
AIU Online
Associates from Business Administration
Read More
Pine Bluffs High School
High School Diploma
Read More