KIMBERLY LABORANTI
Scranton,PA
Summary
Training inducting or coaching new staff members and contributing to outstanding customer service.
Overview
22
22
years of professional experience
Work History
Intake Paralegal Clerk
Munley Law
Scranton, PA
06.2023 - Current
- Reduced Intake Paralegals workload by drafting routine legal documents such as authorization packets, rejection letters and thank you letters.
- Processing mail, scanning documents and uploading to computer.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Customer service: provide customer service to clients and visitors, answer, general questions, questions, and information
- Answering the phones, directing the call to the professionals. Taking messages.
INTAKE PARALEGAL
Munley Law
Scranton, PA
09.2023 - 06.2024
- Set up and manage the process of onboarding new and prospective clients for the firm
- Interview by phone and by email to become familiar with cases
- Compile cases for attorney discussion.
- Appointment scheduling: ask colors about their availability and consult calendars to set appointments.
- Building client relationships: it starts with the first call.
- Communication
Representative Payee
Advocacy Alliance
Scranton, PA
10.2022 - 07.2023
- Handled a caseload of 189 payees:
- I used the benefits to pay for the beneficiaries current and future needs such as food, shelter, clothing, medical care, and personal comfort items.
- Saving any remaining benefits in the checking or savings accounts or opening up bonds and burial accounts.
- Detailed and accurate records of how the benefits are spent and saved.
- Notified SSA of any changes or circumstances.
FITNESS MANAGER
Uno Fitness
Scranton, PA
03.2003 - 07.2022
- Recruited new staff with passion for promoting fitness among client base
- Verified maintenance of clean fitness spaces by advising sanitary practices for employees and customers
- Cultivated valuable sales experience and exceeded sales targets, contributing to the growth and profitability of the gym.
- Managing the business side of the gym, including the budget and payroll.
- Providing gym tours for potential clients signing them up and also canceling memberships.
Education
HDFS -
PENNSYLVANIA STATE UNIV.
Dunmore, PA09.2000
Skills
- Attention to detail
- Organizational
- Problem-Solving
- Computer Literacy
- Project Management Tools
- Strong Communication
Timeline
INTAKE PARALEGAL
Munley Law
09.2023 - 06.2024
Intake Paralegal Clerk
Munley Law
06.2023 - Current
Representative Payee
Advocacy Alliance
10.2022 - 07.2023
FITNESS MANAGER
Uno Fitness
03.2003 - 07.2022
HDFS -
PENNSYLVANIA STATE UNIV.