Crystal Stover
Lovington,NM
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Commercial Insurance Biller
Nor Lea Hospital
Lovington, NM
06.2023 - Current
- Developed strong relationships with insurance representatives, fostering open communication channels that facilitated efficient resolution of issues.
- Improved billing accuracy by thoroughly reviewing policy information and payment details.
- Expedited claim processing times by efficiently submitting claims to insurance carriers on behalf of clients.
- Managed high-volume workloads effectively through prioritization techniques while maintaining attention to detail in every task.
- Provided advice, answered queries and escalated complaints to management.
- Responded to patient concerns and questions on daily basis.
- Collaborated with patient and insurance companies to resolve disputes.
- Offered detailed information about patients coverage.
Billing Supervisor
Community Homecare
Clovis, NM
08.2019 - 05.2023
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Developed and maintained billing procedures to make timely payments.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Performed account reconciliations and resolved variances.
- Provided excellent customer service, developing and maintaining client relationships.
- Spoke directly with MCO representatives to resolve denial issues
- Supervisor over 5 employees
- Reviewed and confirmed billing through the Authenticare system
- Put in slips / web claims through the Authenticare system
- Billed on UB-04 and 1500
- Worked with multiple departments to check proper billing information.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Monitored customer accounts to identify and rectify billing issues.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Processed and verified invoices to secure accuracy of billing information.
Education
High School Diploma -
Farwell High School
Farwell, TX05.2005
Skills
- Microsoft Office
- Information Updates
- Inquiry Requests
- Accounts Receivable
- Collection Practices
- Claim Processing
- Time and Billing
- Records Organization and Review
- Error Revision
- Compliance Requirements
- Client Relationships
- Status Updates
- Monthly Billing Management
- Benefits Verifications
Timeline
Commercial Insurance Biller
Nor Lea Hospital
06.2023 - Current
Billing Supervisor
Community Homecare
08.2019 - 05.2023
High School Diploma -
Farwell High School