Crystal Strickland
1074 Old Mountain Rd, Lot 6, Greeneville ,Tennessee
Summary
Dynamic Assistant Store Manager at Petsense By Tractor Supply, recognized for enhancing customer satisfaction and streamlining inventory control. Proven leadership in team building and problem-solving, driving operational excellence and fostering a positive work culture.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2027
2027
years of professional experience
Work History
Assistant Store Manager
Petsense By Tractor Supply
Greeneville, TN
04.2021 - Current
- Led team in delivering exceptional customer service and fostering positive client relationships.
- Trained and mentored new employees on operational procedures and best practices.
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Implemented training programs to improve staff performance and efficiency metrics.
- Monitored daily operations, ensuring compliance with company policies and safety standards.
- Collaborated with management to develop strategies for improving store sales and customer satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Farm Manager
Seaboard Triumph Foods
Eagle Grove, IA
2009 - 03.2021
- Supervised daily farm operations, ensuring adherence to safety protocols and regulatory standards.
- Implemented crop rotation strategies, enhancing soil health and yield consistency.
- Trained staff on equipment operation and maintenance, fostering a culture of safety and efficiency.
- Developed and managed budgets for seasonal planting, optimizing resource allocation.
- Led cross-functional teams in project initiatives, improving workflow efficiency across departments.
- Established quality control measures for livestock management, enhancing animal welfare practices.
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Increased farm productivity by introducing modern farming practices and equipment upgrades.
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections of facilities and equipment.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
- Kept detailed records on crop production, livestock health, equipment maintenance, financial transactions, and employee performance for data-driven decision making.
- Fostered a positive work culture that motivated employees to excel in their roles while also reducing turnover rates.
- Developed operational budget and monitored farm expenses to enforce and achieve budget adherence.
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
Accomplishments
I was hired as a team lead in April of 2021.. Within my first year, I was helping in management duties. Since becoming Assistant Manager in December 2023, I have successfully managed the store on several different occasions. My store manager is a DLC and traveled to other stores frequently. I have successfully hired and trained several team members. I have worked with my district manager to help make the store better. I have a solid team supports me. I have worked both with my store manager and salon manager to increase our grooming salon sales.
Timeline
Assistant Store Manager
Petsense By Tractor Supply
04.2021 - Current
Farm Manager
Seaboard Triumph Foods
2009 - 03.2021