Crystal Suber
San Francisco
Summary
Licensed Property & Casualty Insurance professional with a strong background in customer service, sales, and operations across fast-paced industries. Proven ability to communicate complex information clearly, resolve client concerns efficiently, and deliver compliant, customer-focused solutions. Experienced in high-volume environments handling sensitive client needs, with a track record of meeting performance goals and building trust. Ready to leverage my insurance license, people skills, and service mindset in an agency, carrier, or claims-focused role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Crane Pest Control
San Francisco
03.2024 - 06.2025
- Provided professional and courteous customer support via phone, email, and in-person for pest control inquiries and service scheduling
- Scheduled, confirmed, and updated appointments for residential and commercial pest control services
- Resolved customer complaints and service issues efficiently, ensuring high customer satisfaction
- Maintained accurate customer records and service histories using internal CRM systems
- Processed payments, invoices, and service contracts accurately and in a timely manner
- Handled high call volumes while maintaining quality and professionalism
Voter Support Clerk
San Francisco Elections
San Francisco
01.2024 - 03.2024
- Assisted voters with registration, ballot requests, and election information via phone, email, and in-person communication
- Provided clear guidance on voting procedures, deadlines, and eligibility in compliance with local and state election laws
- Entered and updated voter data using secure county systems while maintaining confidentiality and data integrity
- Supported ballot processing and mailing operations during early voting and election day periods
- Collaborated with election staff to ensure accurate distribution of materials and effective voter outreach
- Delivered multilingual support and cultural sensitivity to serve San Francisco's diverse communities
- Participated in training sessions on election protocols, cybersecurity awareness, and nonpartisan voter assistance
Sales Representative
T Mobile
San Francisco
02.2020 - 12.2023
- Delivered personalized customer service by identifying needs and offering tailored solutions for mobile plans, devices, and accessories
- Resolved customer concerns efficiently and professionally, maintaining high satisfaction and retention rates
- Educated customers on account features, billing, upgrades, and service options in an easy-to-understand manner
- Handled account setup, service plan changes, and technical troubleshooting with attention to detail
- Supported new and existing customers in navigating T-Mobile's products and services with patience and clarity
- Collaborated with team members to ensure smooth store operations and consistent customer experiences
- Maintained up-to-date knowledge of devices, promotions, and customer service protocols
Supervisor
Peet's Coffee & Tea
01.2018 - 01.2020
- Drink making and transaction drink/food orders
- Managing employee breaks and duties
- Led teams through onboarding process for swift integration into daily operations
- Executed daily opening and closing procedures to company standard
Education
Associate Degree - General Studies
City College of San Francisco
San Francisco, CA, USA01.2020
Skills
- Customer service
- Problem-solving
- Communication
- Attention to detail
- Adaptability
- Professionalism
- Client support
- Issue resolution
- Appointment scheduling
- Customer relationship management (CRM)
- Data entry
- Confidentiality
- Cultural sensitivity
- Technical troubleshooting
- Team collaboration
- Product knowledge
- Sales
- Customer retention
Certification
- Property and Casualty License
Timeline
Customer Service Specialist
Crane Pest Control
03.2024 - 06.2025
Voter Support Clerk
San Francisco Elections
01.2024 - 03.2024
Sales Representative
T Mobile
02.2020 - 12.2023
Supervisor
Peet's Coffee & Tea
01.2018 - 01.2020
Associate Degree - General Studies
City College of San Francisco
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