Crystal Talamantes
Case Management/Resource Specialist
Commerce City,CO
Summary
Bilingual case management professional with 10 years of experience in community justice services and 2 years connecting individuals and families to mental health and community resources. Currently working as a CRT Resource Specialist in Douglas County, providing short-term case management, timely follow-ups, and effective referrals to essential services. Skilled at building trust with diverse and underserved populations by offering culturally responsive and empathetic support.
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
1
1
Language
Work History
Community Resource Team (CRT) Resource Specialist
Douglas County Mental Health Initiative
Castle Rock, Colorado
05.2023 - Current
- Provide short-term case management and targeted follow-up for individuals referred after crisis response by CRT clinicians.
- Initiate contact with clients within 24 hours to assess needs, review safety plans, and facilitate connection to treatment, housing, and social supports.
- Collaborate with law enforcement, crisis clinicians, and service providers to ensure effective, person-centered care and stabilization.
- Maintain detailed case notes and resource tracking via Julota, contributing to program-wide reporting and client success measures.
- Support individuals from a wide range of cultural and socioeconomic backgrounds, ensuring equitable access to services and eliminating language barriers through bilingual engagement.
- Actively participate in weekly case staffing and serve as a peer resource for new team members and onboarding.
Community Justice Services Officer II
Douglas County Community Justice Services
Castle Rock, CO
05.2013 - 05.2023
- Supervise pretrial clients to ensure compliance with conditions including in-home detention, GPS tracking, and court-ordered service requirements.
- Conduct detailed assessments on residence, support systems, employment, and criminal history to guide court recommendations and supervision levels.
- Maintain large caseloads while offering individualized supervision and connections to supportive resources that reduce recidivism risk.
- Demonstrate effective communication and conflict resolution with clients often in distress or high-risk situations.
- Designed department-approved reporting templates to improve operations and maintain accurate data when systems fail.
- Routinely praised for attention to detail, time management, and calm professionalism with diverse, high-needs populations.
Education
Bachelor of Science - Criminal Justice and Criminology
Metropolitan State University of Denver
Denver, CO08.2008
Skills
- Behavioral Health Case Management
- Resource Coordination and Navigation
- Post-Crisis Follow-Up and Support
- Trauma-Informed Practice
- Strengths-Based Approach
- Client Engagement with Diverse Populations
- Multilingual Communication (Bilingual Spanish)
- Microsoft Office 365 (Word, Excel, PowerPoint, Teams)
- Data Entry and Case Documentation
- Case Management Software: Julota
Accomplishments
- CCIC/NCIC Certified
Issued by Douglas County | Issued: Oct 2024 | Expires: Oct 2025 - Microsoft Office 365 Course Training
Issued by Douglas County | Issued: Apr 2023 - Microsoft Excel Beginner 2019
Issued by Douglas County | Issued: Apr 2023 - Microsoft Teams in 30 Minutes
Issued by Douglas County | Issued: Apr 2023 - PowerPoint 2019 Beginner
Issued by Douglas County | Issued: Apr 2023 - The Multigenerational Workplace Training
Issued by Douglas County | Issued: Mar 2023 - Conflict Management Training
Issued by Douglas County | Issued: Mar 2023 - 2023 KnowBe4 Security Awareness Training (30 minutes)
Issued by Douglas County | Issued: Apr 2023 - Typing speed: 65 WPM
- Data Entry: Basic proficiency
- Spanish — Speak, Read, Write (Fluent)
Timeline
Community Resource Team (CRT) Resource Specialist
Douglas County Mental Health Initiative
05.2023 - Current
Community Justice Services Officer II
Douglas County Community Justice Services
05.2013 - 05.2023
Bachelor of Science - Criminal Justice and Criminology
Metropolitan State University of Denver
Similar Profiles
ARSHIA ALIKHANIARSHIA ALIKHANI
Emergency Room Registrar at Douglas Mental Health University InstituteEmergency Room Registrar at Douglas Mental Health University Institute
Lizbeth CampusanoLizbeth Campusano
Psychosocial Rehabilitation Therapist at Douglas Gardens Community Mental Health CenterPsychosocial Rehabilitation Therapist at Douglas Gardens Community Mental Health Center
Bruno KosowskiBruno Kosowski
Prepose Aux Beneficiaires at Douglas Mental Health University InstitutePrepose Aux Beneficiaires at Douglas Mental Health University Institute
Kelsey S. GedgeKelsey S. Gedge
Senior Transmission System Engineering Manager at Metro Wastewater Reclamation District, Denver, COSenior Transmission System Engineering Manager at Metro Wastewater Reclamation District, Denver, CO
Kelin YostKelin Yost
Overnight Stocker at KrogerOvernight Stocker at Kroger