Crystal TAYLOR
Dallas
Summary
Dynamic retail manager transitioning into healthcare with over ten years of experience in team leadership, customer problem-solving, and high-volume scheduling. Proven ability to enhance operational efficiency, demonstrated by successfully managing schedules for a team of 20 and reducing coverage gaps by 15%. Strong communication and organizational skills foster a patient-centered approach, ensuring clear and compassionate interactions during check-ins and appointment scheduling. Committed to delivering exceptional service that prioritizes patient satisfaction and clinic efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Teacher Assistant
Dallas Independent School District, DISD
Dallas,Texas
08.2025 - Current
- Assisted lead teacher in developing and implementing lesson plans to enhance student learning outcomes.
- Supported classroom management by maintaining a positive and inclusive learning environment for diverse student populations.
- Collaborated with educators to adapt instructional materials for students with varying needs and abilities.
- Monitored student progress, providing feedback to teachers on individual performance and engagement levels.
- Facilitated small group activities, promoting teamwork and collaboration among students during lessons.
- Implemented technology tools to enhance classroom instruction and streamline communication between staff and parents.
- Mentored new teaching assistants, sharing best practices for supporting student learning and behavior management strategies.
Personal shopper
Walmart-Personal Digital Shopper
Dallas
10.2023 - 03.2025
- Supported customers as a personal shopper at OPD, facilitating the purchase of groceries, home appliances, and various other products, including bathroom and pet supplies.
- Collaborated with the team to manage packaging and shipping processes for orders via FedEx.
Team Lead -Cashier Associate
Tom Thumb
Dallas
08.2014 - 09.2023
- Possess extensive experience in guest services, ensuring customer satisfaction and engagement.
- Orchestrated the daily operations of the Front-End Team as the Service Supervisor, optimizing workflows and enhancing team performance.
- Actively mentored new cashiers, providing guidance and support to resolve challenges and improve their skillset.
- Diligently maintained a clean and organized front area, fostering a welcoming environment for guests.
Computer Tech Assistant
El Centro Computer Lab
Dallas
01.2012 - 03.2013
- Distributed access cards to users for computer access while providing assistance with Microsoft Word, Excel, and various software applications.
- Contributed to tutoring and support services, aiding users in effectively processing computer applications.
Education
Associate degree - Billing and Coding
Ultimate Medical Academy
Florida, TX03-2026
Bachelor - Education
University of North Texas-Dallas
Dallas05-2017
Associate - Elementary Education
El Centro College
Dallas05-2014
Skills
- Cash Handling
- Typing
- Math
- Computer Skills
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Basic Math
- Office Management
- Cleaning Experience
- Writing Skills
- Tutoring
- Leadership
- Teaching
- Organizational Skills
- Sales
- Time Management
- Mentoring
- Management
- Communication Skills
- Interviewing
- Presentation Skills
- Phone Etiquette
- Sales Leadership
- Self-Motivation
- Remote Work Skills
- Collaboration
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Collaborative teamwork
- Relationship building
- Classroom management
- Classroom support
- Cleaning and sanitizing
- Student tutoring
- Complex Problem-solving
- Helping students with special needs
- Student engagement
- Behavior redirection
- Classroom preparation and maintenance
- Grading assignments
- Individual student assistance
- Material preparation
- Student supervision
- Student health and safety
- Reading and writing support
- Supervising student activities
- Teacher support and collaboration
- Small group and individual assistance
- Mentoring students
- Attendance tracking
Certification
- (Outstanding Customer Service) Certificate Award in 2009 TOM THUMB
LANGUAGES
English (English)
Timeline
Teacher Assistant
Dallas Independent School District, DISD
08.2025 - Current
Personal shopper
Walmart-Personal Digital Shopper
10.2023 - 03.2025
Team Lead -Cashier Associate
Tom Thumb
08.2014 - 09.2023
Computer Tech Assistant
El Centro Computer Lab
01.2012 - 03.2013
Bachelor - Education
University of North Texas-Dallas
Associate - Elementary Education
El Centro College
Associate degree - Billing and Coding
Ultimate Medical Academy
Sales and Service Award
Expertise in Customer Service Skills