Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Terrell

Upper Cleveland

Summary

Compassionate Home Health Aide with background in providing care to diverse patient populations in home settings. Skilled in personal care, medication management, and light housekeeping, ensuring comfort and hygiene. Demonstrated ability to build trust and rapport with patients, resulting in positive feedback for quality of care provided. History of effectively communicating with healthcare professionals to enhance patient wellbeing and safety.

Overview

5
5
years of professional experience

Work History

Package Handler

Amazon
Euclid
01.2022 - 01.2023
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Sorted parcels according to postcode destinations.
  • Collaborated with other team members while working towards common goals and objectives.
  • Organized packages according to size and weight specifications.
  • Scanned barcodes on packages to ensure accuracy of delivery.
  • Utilized hand-held scanning devices to track package movements.
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse.
  • Determined shipping methods, routes or rates for materials to be shipped.

Home Care Provider

Cherished Companions Home Care
Geauga
01.2020 - 04.2021
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Encouraged social interaction among clients to maintain positive mental health.
  • Assisted patients with personal care to alleviate burden on family members.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Assisted with client personal care needs to foster independence and well-being.
  • Assisted clients with mobility issues by using appropriate transfer techniques.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Collaborated closely with families to provide support and guidance.

Call Center Representative

Merriot Hotel
Cleveland
01.2019 - 01.2021
  • Answering questions: Providing information about products and services, and answering general inquiries
  • Handling complaints: Responding to customer complaints and providing appropriate solutions within time limits
  • Troubleshooting: Working with customers to resolve product or service issues
  • Processing orders and payments
  • Ensuring issues are resolved and following up with customers
  • Used consultative sales approach to understand customer needs and recommended relevant offerings
  • Engaged in continuous learning and development opportunities to promote continued performance improvement
  • Answering emails and faxes daily

Home Care Provider

Multicare Home Health Care
Euclid
01.2018 - 08.2019
  • Improved patient outlook and daily living through compassionate care.
  • Ensured compliance with all laws governing home health care services.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Encouraged social interaction among clients to maintain positive mental health.
  • Assisted patients with personal care to alleviate burden on family members.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Managed patient transportation and appointment scheduling.
  • Delivered high level of assistance with cooking, meal preparation and shopping.

Housekeeping

Cleveland Clinic
Cleveland
01.2018 - 01.2019
  • Performed light housekeeping tasks including laundry, vacuuming and cleaning.
  • Stocked housekeeping carts with supplies necessary for cleaning tasks.
  • Performed light housekeeping duties such as dusting, vacuuming, laundry.
  • Assisted housekeeping staff in preparing vacant rooms for new arrivals.
  • Stocked linen closets with amenities for housekeeping staff.
  • Assessed guest satisfaction with the quality of housekeeping services provided.

Education

High School Diploma -

Cleveland Heights High School
Cleveland Heights, OH
06-2012

Skills

  • Microsoft Office
  • Communication
  • Problem Solving
  • Meal preparation
  • Time management
  • HIPAA compliance
  • Loading and unloading
  • Package pickup and delivery

Timeline

Package Handler

Amazon
01.2022 - 01.2023

Home Care Provider

Cherished Companions Home Care
01.2020 - 04.2021

Call Center Representative

Merriot Hotel
01.2019 - 01.2021

Home Care Provider

Multicare Home Health Care
01.2018 - 08.2019

Housekeeping

Cleveland Clinic
01.2018 - 01.2019

High School Diploma -

Cleveland Heights High School

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Crystal Terrell