Crystal Thomas
Orange,VA
Summary
Highly motivated and sociable Server/Bartender(In training) with 10 years of experience in the hospitality industry. Skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Well versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties. Committed to delivering exceptional customer service and genuine hospitality with guests to enhance dining experience.
Overview
13
13
years of professional experience
Work History
Server
Fogo De Chao
06.2022 - 07.2023
- Server
- Fogo de Chao
- Demonstrated exceptional multi-tasking skills by efficiently taking orders, delivering food and drinks, pre bussing and processing payments in fast-paced environments
- Greeted newly seated guests quickly and efficiently
- Entered food and beverage orders into POS system
- Stocked server areas with supplies before, during and after shifts
- Maximized sales by suggesting appropriate food and drink items to suit unique customer preferences
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Communicated with hosts, bussers and kitchen staff to prepare for and serve guests
- Checked on guests to verify satisfaction of meals and experience while dining
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Arranged place settings with fresh tablecloths and tableware
- Welcomed and served guests with a smile and personable attitude which resulted in receiving consistent positive feedback from guests and management
Server
Applebees
03.2013 - 10.2018
- Demonstrated exceptional multi-tasking skills by efficiently taking orders, delivering food and drinks, pre bussing and processing payments in fast- paced environments
- Greeted newly seated guests quickly and efficiently
- Entered food and beverage orders into POS system
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Relayed orders and special requests to cooks
- Stocked server areas with supplies before, during and after shifts
- Checked on guests to verify satisfaction of meals and experience while dining
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Host/Kitchen Prep Cook
Cracker Barrel Restaurant
02.2010 - 01.2013
- Greeted newly seated tables quickly and efficiently.
- Maintained full knowledge of menu items and made recommendations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Setup dining room to meet hospitality and service standards.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared and served various food items in fast-paced environment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
Education
Mixology
Orange Bartending School
Orange, CAAthletic Training
University of Indianapolis
Indianapolis, INDiploma
Ben Davis High School
Indianapolis, IN2007
Skills
- Professional
- In-depth knowledge of POS system
- Outgoing and sociable personality
- Excellent menu memorization
- Works well under pressure
- Great communication and hospitality
Timeline
Server
Fogo De Chao
06.2022 - 07.2023
Server
Applebees
03.2013 - 10.2018
Server/Host/Kitchen Prep Cook
Cracker Barrel Restaurant
02.2010 - 01.2013
Mixology
Orange Bartending School
Athletic Training
University of Indianapolis
Diploma
Ben Davis High School