MICHELE JOHNSON
Oceanside,CA
Summary
Professional and reliable server with 10+ years working in casual and fine dining. Providing friendly service with a positive and upbeat attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Joe’s Crab Shack
02.2024 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Friends of the zoo
06.2021 - Current
- Set up event space, bar, tables, decor and place settings for 20-700 guests
- Replenish food and drinks
- Clear settings after every course
- Breakdown and clean room
Server
Romano’s
12.2019 - 03.2020
- Handled multiple tables simultaneously with high service quality.
- Up selling food and drink by suggesting
- Handled cash and credit card payments
- Maintained a clean work environment
- Completed opening and closing checklists according to set standards.
Server
Blue Water Grill
09.2018 - 07.2019
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Assisted guests with menu choices and took note of special requests.
- Monitored tables, offering add-ons and checking on guest satisfaction.
- Used POS system to accurately input orders and process payments.
Education
Onondaga Community College
Syracuse, NYSkills
- Customer Service
- High Volume Dining
- Multitasking
- Professional
- Upselling
- Food Safety
- Bartending
- POS Systems
- Teamwork
Certification
San Diego County Food Handlers Card
California RBS Certification
Timeline
Server
Joe’s Crab Shack
02.2024 - Current
Server/Bartender
Friends of the zoo
06.2021 - Current
Server
Romano’s
12.2019 - 03.2020
Server
Blue Water Grill
09.2018 - 07.2019
Onondaga Community College